Become a Zebra Authorized Service Provider - North America, Latin America, and Asia Pacific

  
Interested in becoming a Zebra Authorized Service Provider (ZASP)? Whatever your level of commitment to service, you’ll benefit from promotional support, special benefits, discounts, and the continued loyalty of your Zebra customers. ZASP programs may vary by region. You can choose from three authorization levels as follows:

Independent

Standard

Full-Service

What are the program requirements?
All Zebra Authorized Service Providers must commit to the following items in order to receive the benefits of the ZASP program.

ZASP--Independent (North America, Latin America, & Asia Pacific):

  • Offer nationwide service
ZASP--Standard (all regions):
To qualify for the Standard Level, you must be a Zebra reseller and provide:

  • Support for the entire Zebra Desktop and Tabletop product lines
  • On-site and depot repair of Zebra products
  • Printer installation and set-up, including network support
  • Maintenance contracts or extended warranties through ZebraCare™
  • Telephone support for primary end users
  • Service by at least two (five in EMEA) Zebra-certified repair technicians, completely trained on Zebra Tabletop and Desktop printer lines (and recertified every year) who exclusively use genuine Zebra brand parts and printheads. (You must ensure that they are the only technicians who service Zebra brand products.)
  • Average on-site repair times of two days; three days for depot repairs
  • One complete set of (or access to) current maintenance and user manuals for every technician
ZASP--Full-Service (NA / LA / AP):
To qualify as a Full-Service ZASP, you must provide all the requirements listed above, as well as:

  • At least two Zebra-certified technical support representatives
  • A dedicated support phone number available at least eight hours a day, five days a week
  • The services of at least three Zebra-certified repair technicians
ZASP Program Rewards
In addition to the satisfaction of providing world-class service and support to your Zebra customers, you’ll reap a variety of discounts and rewards as a result of your participation in the ZASP Program, including:

  • Discounts on preferred parts, printheads, and technical training
  • Sales leads for service and parts from end user inquiries
  • A dedicated link on the service listing page at zebra.com
  • Technician training included in program (no additional fees from Zebra)
  • Annual online recertification included in program
  • Advanced replacement of select printer assemblies under warranty
  • No restocking fee
  • Complimentary spares kit with each new product introduction
  • Authorization to use ZASP logo for promotional purposes
  • Authorization to use Zebra product images for promotional purposes
Interested in becoming a ZASP?
Locate a Zebra distributor now.

RELATED RESOURCES
  • Locate a Distributor to Become a ZASP