Psion Introduces New Services Portfolio to Help Organisations Boost Rugged Handheld Productivity and Performance

This press release was issued by Motorola Solutions Enterprise business prior to its acquisition by Zebra Technologies on Oct. 27, 2014. 

This press release was issued by Psion prior to its acquisition by Motorola Solutions on Oct. 1, 2012. For all Psion press releases prior to Oct. 1, 2012, click here.

LONDON, United Kingdom — Tuesday 28 February 2012 — Psion (LSE: PON) today launched a set of three service programmes under the umbrella name of ‘Psion Services’. With the new Psion Services portfolio, organisations can benefit from increased workforce productivity, operational efficiency and reduced costs. From today, Psion’s global partners and customers can further tailor their service plans to meet the greatest range of specific business needs.

The Psion Services portfolio consists of three programmes: Modular Services, Managed Services and Primary Services.

Modular Services: Now servicing can happen ‘in the field’

Modular Services is a service plan designed exclusively for users of devices built on the highly adaptable Psion Omnii™ platform. The plan enables Psion reseller partners to deliver better support to their customers through certified, on-site replacement of modules, which reduces costs, shortens downtime and assures a better overall level of customer service.

Managed Services: The end-to-end solution for rugged device management

Managed Services enables customers to fully optimise their hardware and software throughout its working life. From device selection, planning and deployment to management, usage analysis and optimization, Psion Managed Services combines superior break-fix support services with proactive Mobile Device Management (MDM) tools for remote, real-time device monitoring. The service gives customers the ability to manage device rollouts across multiple sites, which can maximize uptime and operational efficiency, while driving down costs.

Primary Services: You break it, we fix it – fast

Primary Services replaces Psion’s existing “i-Serv” plan and continues to provide customers and partners with the industry’s best ‘break-fix’ protection. With Psion’s Primary Services, subscribers benefit from fast turnaround, optional overnight shipping and live around-the-clock help desk support. Primary Services also delivers access to Psion’s ground-breaking online community, IngenuityWorking, for interactive support and near real-time assistance.

"Our facilities are located throughout western Canada, so the ability to service devices remotely in the field is critical to our business," said Kent Kostuk, Industrial Engineering Director, Federated Co-operatives Limited, a retail co-op providing central wholesaling, manufacturing, marketing and administrative services to its member-owners. "Ryzex, a systems integrator and Psion partner, understood our needs and suggested that we consider the Omnii platform. It was clear that the modularity of the products and the ability to service individual modules would provide us with a level of flexibility that no other rugged device manufacturer can offer."

“Enterprises face increasing pressure to achieve operation efficiencies while improving customer service, but many organisations struggle to effectively manage their mobile devices and applications against this challenging backdrop,” said Ron Caines, President of Worldwide Sales and Service at Psion. “Our new Psion Services portfolio offers a level of customisation that is unmatched in the rugged device market that enables our customers to efficiently and cost-effectively manage their mobile environments.”

For more information on Psion’s Services offerings, please visit

About Psion
Psion is a pioneer in quality mobile handheld computers and their application in industrial markets around the world. We’ve innovated in the field of mobile computing since 1980, starting with the invention of the PDA; through to helping our global customers solve their business problems today. Our clients include Volkswagen, RWE nPower, E.ON, BMW, Goodyear, Copenhagen Airports, and many others.

Through our open innovation business model, we have the ability to work directly with our customers and partners to co-create new variants of our mobile hardware, software and services that meet the specific needs of the marketplace. This collaboration is made possible by our open innovation community site,

Psion PLC is a public company on the London Stock Exchange. It is headquartered in London with corporate offices located in Europe, North America, Asia, Latin America, Africa and the Middle East.

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