Both drivers and customers benefit from Andrews' move to Zebra printers. With an LCD display on the printer, a driver always knows the current battery status. Before, without an indicator, printers died without warning. Also, a green light on the RW 420 Route Palette while in the 4-Bay Power Station shows drivers that the Zebra mobile printer and Motorola handheld are fully charged as they retrieve their equipment and start their day.
As drivers interface with customers, they log order changes in their handhelds—and take payments—ensuring that customer accounts are updated in real time and accurately. On the spot, they print a correct, legible and professional invoice for customer records.
"When we can change invoices right there in front of the customer, the customer feels better and knows they have paid the correct amount," Jenkins said.
The combined Motorola and Zebra solution minimizes and streamlines the end-of-day reconciliation for drivers and administration staff. Drivers already have all their paperwork printed and ready to turn in.
The mobile handheld and printer combination also enables Andrews to print static inventory sheets for each pallet of product each morning. Drivers scan the inventory tag printed with the Zebra printer, ensuring that the inventory on trucks and in the system match up. That simple capability cut morning inventory time from four hours to two hours and lets Andrews build orders faster.
For the Andrews Information Technology team, the durability of Zebra printers has lowered the number of maintenance issues and return merchandise authorizations as compared to the non-Zebra printers.
At the time of delivery, customers also experience a seamless transaction. "Customers can read invoices more easily and changes are handled accurately right there," Jenkins added. "They get one final, accurate, legible invoice."