From initial call out to the final invoice
With the new technology solution, it can take as little as twelve seconds, from the end of the call with SOS International to when a recovery vehicle driver is contacted and heading to the pick-up location. SOS International now registers call-outs in a central database and the traffic management team is automatically informed. The closest available recovery vehicle with the right equipment and driver with the relevant competence is then allocated the call out.
At the time of the vehicle being recovered, the excess insurance is paid directly there and then using a Zebra® mobile printer. The credit card transaction covers the initial deposit with the payment transaction being completed that same day. The final complete invoice is then posted directly to the customer.
"The great advantage with this technology is that all elements of the process, from the initial call-out to invoice are now being integrated," said Thomas Wahren, Chief Secretary at Assistancekåren. "Thanks to Zebra® printers we now have a solution that gives us reliability and efficiency throughout our entire process."
As an industry leader, Assistancekåren sets the standard for the development of advanced solutions for recovery and vehicle assistance.
Integrated printers for easier payment
The recovery vehicles are connected to the new solution, a Zebra® RW 420™ series mobile receipt printer with a built-in card scanner. Thanks to the printer's capability, the excess insurance for vehicle recovery can now be paid straight away with an integrated solution from call out to invoice. Consequently Assistancekåren receives immediate confirmation on whether the customer is able to pay or not.
To secure information about the towed vehicle and to reduce the risk of credit card fraud, the solution has direct access to a central vehicle directory.
When the driver has arrived at the recovery location, the time and the vehicle's position are registered. A receipt is then printed with the car's location, licence number and information on the driver's insurance company. The customer receives information on where the vehicle is located and the cost of the towing via an SMS message. The printers can handle smart cards, enabling users to pay the excess insurance.