Puritan sought a next-generation solution that would merge its mobile applications with back-office systems in a single solution. Working with Zebra Technologies partner MiT Systems, Puritan found its answer in MiTEzSales Enterprise Software. Connected with Motorola® MC9090 handheld devices and Zebra® MZ 320™ printers, delivery drivers can communicate data back to the office in real time.
With the new process, as drivers load bread onto their trucks in the morning, they then signoff via their handheld devices regarding the specific contents on board. The device communicates that information wirelessly to the office software.
"Immediately in the morning, our office knows what drivers loaded up," Grimes said. "Now the office can start reconciling before our driver even hits the first store."
Each driver makes about 40 deliveries to 40 different customers. With each stop, they input the exact order quantity and amount for the customer. Instead of printing receipts at the truck, as drivers did previously, now they carry the compact Zebra MZ 320 printers right on their belts—making each stop more efficient.
"Using these tiny little Zebra printers, he can go right into the store, make his sale, print it out, hand the invoice to the person and be back out into the truck," Grimes said.
"It's nice," added Dave Olivas, route sales, Puritan. "It makes it very easy to track our inventory, quick to print our invoices. Some of the other systems are so big you actually can't carry your printer inside and it just makes things much more efficient and quicker."
By the time the driver returns from a route, the accounting staff has already reconciled all accounts for that driver—as soon as the driver leaves the last store.
Additionally, Zebra printers also allow Puritan to customise each invoice based on the needs of each customer, contributing to customer service.