Zebra Technologies Brings Real-time Inventory Visibility to PT MAP’s Retail Network

Mobile computers and RFID deployed to improve productivity and raise customer satisfaction across 2,000 locations

JAKARTA, INDONESIA – Jan. 10, 2018 Zebra Technologies Corporation (NASDAQ: ZBRA), the market leader in mobile computers, scanners and barcode printers enhanced with software and services to enable real-time enterprise visibility solutions, and ACS Group – a premier solutions provider of barcode, RFID, and mobility technologies – today announced that PT Mitra Adiperkasa Tbk (PT MAP) has selected Zebra’s solutions to gain real-time visibility into its inventory and drive customer satisfaction.

As the leading lifestyle retail conglomerate in Indonesia, PT MAP has the broadest retail network of malls and stores in Indonesia, with a very diverse product portfolio spanning across fashion, multi-brand department stores, children’s apparel, sports equipment, food and beverage franchises, and other lifestyle products. The company employs more than 20,000 employees, and operates more than 2,000 retail stores in 69 cities.

PT MAP worked closely with ACS Group, a  Zebra Premier Solutions partner, to select a solution that  improves staff productivity and inventory control throughout its supply chain by deploying the MC55 mobile computer and RFD5500 RFID sled at the front of store, and MC3200 mobile computer in the warehouse.


  • With the MC55, PT MAP has reported an increase in staff productivity, as well as better inventory control at its retail stores. Relying on barcode scanning, employees no longer perform manual updates or entries into the system when they replenish goods in the front of store from the back of the store – reducing the chance of stock-out or overstock, as the real-time visibility into inventory enables them to restock goods only when required.
  • PT MAP has also deployed RFID technology at their fashion outlets, pairing Zebra’s RFD5500 RFID sled with the MC55 mobile computer. Store associates can easily scan the location of items, read RFID data, and scan barcodes seamlessly. The efficiency and effectiveness of real-time tracking and tracing have driven time-savings for PT MAP employees, as well as to boost customer satisfaction as store associates are able to locate stock quickly and accurately.
  • Meanwhile, back at the warehouse, PT MAP’s employees can collect data accurately and quickly with the MC3200 at every stage of the supply chain, leading to better inventory management, as planners and managers are able to keep track of the volume of goods that are being received or shipped out each day. This has ensured that suitable levels of inventory are available in the stores at any time, which has helped the company to keep its customers satisfied.
  • PT MAP has reported low downtime with Zebra’s devices and enjoy the responsive aftersales support under Zebra’s comprehensive OneCare services.


Arun Samak, Research & Development Advisor for MAP
“This digital era requires that we adjust our hardware strategy to ensure compatibility and flexibility in today’s business situations and applications. We were looking for devices that can deliver both effectiveness and cost efficiency to achieve maximum results and return on investment. At the same time, we expect responsive and robust aftersales services. That is why we have chosen Zebra Technologies and ACS Group as our solution providers.”

Nuning Kustiawita, General Sales Manager, ACS Group
“With Zebra’s comprehensive OneCare support services that cover normal wear-and-tear and accidental damage, customers like PT MAP have peace of mind when using Zebra devices. It covers almost everything under warranty, except for lost devices.”

Yvonne Lim, Country Manager – Indonesia and Singapore, Zebra Technologies Asia-Pacific
“We are happy to foster an improvement to PT MAP’s operational visibility and productivity through various solutions with our partner ACS Group. Apart from enabling PT MAP to make more informed business decisions in real-time, our robust aftersales service ensures that they can maximize uptime of their fleet of mobile computers and better serve their customers.”


With the unparalleled operational visibility Zebra (NASDAQ: ZBRA) provides, enterprises become as smart and connected as the world we live in. Real-time information – gleaned from visionary solutions including hardware, software and services – give organizations the competitive edge they need to simplify operations, know more about their businesses and customers and empower their mobile workers to succeed in today’s data-centric world. For more information, visit www.zebra.com or sign up for our news alerts. Follow us on LinkedIn, Twitter and Facebook.

Media Contact:
Kimitsu Yogachi
Zebra Technologies
+65 6510 2203

Industry Analyst Contact:
Kasia Fahmy
Zebra Technologies

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