Customer Engagement

CONNECT WITH SHOPPERS

CREATE MEMORABLE SHOPPING EXPERIENCES  

The most common questions from customers are: Do you have this in another size? Or in another colour? How much does it cost? Are your associates prepared to answer or can your customers use technology in your store to find the answer themselves?

Arm your associates with enterprise-class handheld computers with access to product information, enterprise-wide inventory status and the ability to take payment in the aisle. Interactive kiosks let customer get answer to questions and guest Wi-Fi keeps them connected in your store. These tools help you create personalised experiences that drive sales and keep customers coming back.


SITUATION 

A customer enters your store. As a loyal customer, Julie already has your store app on her mobile phone and has previously opted-in to use your guest Wi-Fi. Connecting to her history, you see that she has recently been searching for dresses, jewelry and shoes.

You don’t know that Julie has a wedding to attend next weekend, but you do know how to help her find what she needs – and maybe a few things she will want to complete her outfit.

SOLUTION

Using beacons, Bluetooth® and Wi-Fi together, you can market directly to Julie using our MPact Platform for Mobile Marketing. Your targeted messages help her find her way around the store and offer her a deal for today only, while her dwell time alerts you to send an associate to check on her.

Your associate uses her mobile computer to check inventory and order the one item not available in your store – but in a store a few miles away – and have it shipped to arrive in time for the wedding.

RESULTS

  • Increase sales and customer satisfaction with always up-to-the-second, chain-wide inventory information – whether the merchandise is in the store, in another store, at the warehouse or in transit
  • Engage shoppers by personalizing their experience based on their history and preferences
  • Drive satisfaction by empowering managers, associates and self-service kiosks to provide immediate assistance Facilitate up-selling and cross-selling with guided selling tools



Recommended components for your solution

Each solution combines industry-leading hardware and accessories, custom software from our App Development Community, supplies to withstand the conditions of your manufacturing facility and the best partner network to implement and service.

Hardware

Handheld Computers

Single-device simplicity designed for manufacturing results in handheld technology that extends organizational knowledge instantly and accurately.

INTERACTIVE KIOSKS

By providing your customers and employees with immediate access to timely information, Interactive Kiosks help you enhance customer satisfaction while reducing operational costs.


Mobile Printers

Boost employee productivity and accuracy with wireless mobile printers for on-site and on-demand needs. Zebra mobile printers can improve efficiencies across your facilities, processes and workforce, helping your entire operation get business done anywhere, anytime.

Desktop Printers

Engineered for ease-of-use, these printers offer a broad range of connectivity options, making them ideal for countless low- to mid-volume label, receipt and wristband printing applications.


RFID Printers

Our RFID printers give you total visibility, allowing you to identify, track, manage and optimise assets, from the first link in your supply chain to the last. Choose from a range of RFID printers, from mobile to high-output solutions, all performance-matched to Zebra labels and tags.

INDUSTRIAL PRINTERS

Get unparalleled barcode, text and graphics print quality on labels, invoices and packing slips. Designed to survive in the harshest industrial environments, our industrial printers perform consistently in 24/7, mission-critical operations. 



Software

ZEBRA COMMERCE ENGAGEMENT

With Zebra Commerce, you can roll out your mobile solution far more quickly and affordably than you ever thought possible, enabling you to quickly improve employee productivity and enhance the customer experience.

RHOMOBILE SUITE

Enable your application developers to quickly and cost-effectively build enterprise-grade business applications with a consumer-style look and feel across multiple operating systems, devices and screen sizes so you can mobilize your workers and optimise IT resources.



SUPPLIES


RECEIPT PAPER

Ensure high-quality, crisp images and text, and receipts and documents that remain readable and intact for their entire life, by choosing genuine Zebra supplies.

 

 



Services

Zebra Services

Our services help you through each phase of your technology's lifecycle so you can plan your communications solution to fit your organisation's current and future needs.

 

 

LET ZEBRA HELP YOU DESIGN A
SOLUTION TO MEET YOUR NEEDS