The One Store
European Retail Research
Keynote retail research into customer expectations and experiences, and retailer technology usage, giving you invaluable insight.
Creating the in-store customer experience
Your retail customers have a multitude of inventory management software choices at their fingertips, as well as big data analytics and technology options, such as ‘scan as you shop’ to choose from. How do you meet their exacting omni-channel retail expectations to provide them with a consistent experience?
Today’s retail technologies help you to provide consistent messaging, service, pricing and availability across every customer touch point. By integrating these technologies, you can offer seamless customer interactions and gain the competitive edge you need.
Delivering in-store customer experience
The retail delivery experience can make or break customer relationships. By 2017 retailers expect two hour click-and-collect to be 50% of the customer’s delivery choice.