The One Store

European Retail Research

Keynote retail research into customer expectations and experiences, and retailer technology usage, giving you invaluable insight.

Creating the in-store customer experience

Your retail customers have a multitude of inventory management software choices at their fingertips, as well as big data analytics and technology options, such as ‘scan as you shop’ to choose from. How do you meet their exacting omni-channel retail expectations to provide them with a consistent experience?

Today’s retail technologies help you to provide consistent messaging, service, pricing and availability across every customer touch point. By integrating these technologies, you can offer seamless customer interactions and gain the competitive edge you need.

Delivering in-store customer experience

The retail delivery experience can make or break customer relationships. By 2017 retailers expect two hour click-and-collect to be 50% of the customer’s delivery choice.

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The future
of retail

See how to combine retail technologies and channels to create a more consistent and personal shopping experience.

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The multi-channel retailing experience

Customers see products, not channels. What happens when the in-store customer experience and online retail journey collide?

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The customer-centric approach

In this video we explore the changing landscape of multi-channel retail and how to successfully navigate it.

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Customer loyalty
top tips

This e-book outlines five ways to enhance retail customer loyalty and your bottom line.

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Optimising your retail brand

E-book exploring how retail technology can transform operations and the in-store customer experience.

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