RMA Reference Component - Portal Outage

Beginning June 3, many EMEA countries will have a new shipping address for mobile computer and scanner repairs. To ensure devices are sent to the correct location, customers should always use shipping instructions provided with return authorisations. Click here to access a complete list of new ship-to addresses. Please note, there are no changes to shipping addresses for printer repairs.

Go-Live Notification (April 29)

South Africa Customers: Effective Immediately, Zebra has recently made changes to printer support and repair.

•    For Technical Support: Contact Zebra directly for technical support of desktop and mobile printers by phone at 0800 991 427 (follow prompts for technical support) or email, TSEmea@zebra.com.
•    For Repair Authorizations and Support: Contact Zebra directly for repair support and to request repair authorizations of warranty, Zebra OneCare™ contract, and per incident (billable) desktop and mobile printer repairs
•    Submit your completed Printer Repair Authorization Form, available on our EMEA repair page to emea.ccc@zebra.com.
•    Contact our Zebra Repair Help Desk at 0800 991 427 (follow prompts for hardware repair)
•    Zebra’s Repair Order Portal can now be used to submit and check status of printer repairs. Learn More about the Portal.

Support is available in English during Zebra business hours, Monday through Friday from 8 am until 7 pm (SAST/CET).

Coming in April: Use the Repair Order Portal to Submit Printer Repairs in Russia and South Africa

Zebra’s Repair Order Portal will become the standard way to request and track printer repairs in Russia and South Africa, as it already is for mobile computers and scanning devices.

These changes take effect on April 8 for Russia and April 29 for South Africa

Learn more about the Repair Order Portal.

The enhanced Repair Order Portal is now available. As you use the new portal, you’ll notice a number of changes designed to enhance and simplify your experience. If you have a question or would like to learn more, join one of our live training sessions. Click here view the training session schedule, with sessions conveniently scheduled for all regions.
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