Xplore Rugged Tablets Enable MH Equipment’s Migration to Fully Paperless Sales, Service Operations

Xplore XSLATE B10-based rugged mobility solution now used by all field- and office-based workers

AUSTIN, Texas – Aug. 29, 2018 – Zebra Technologies Corporation (NASDAQ: ZBRA), an innovator at the edge of the enterprise with solutions and partners that enable businesses to gain a performance edge, announced that MH Equipment has successfully transitioned to a fully paperless operation using a rugged tablet-based mobility solution from Xplore Technologies, which was recently acquired by Zebra, and TPI, a Platinum Xplore Partner. 

Xplore XSLATE B10 fully rugged tablet PCs and custom-developed Mobile Service Plus (MSP) software from TPI have enabled the heavy equipment sales and service leader to eliminate paper-based workflows across its sourcing, inventory management, customer service, and accounts payable functions. All former “clipboard” processes are now completed electronically on the IP65-rated XSLATE B10, including work orders, inspection forms, parts inventory locates, and timecards. A new work order dashboard enables field technicians to see their work-in-process in real time, which has improved worker readiness. New remote dispatch capabilities have increased overall resource availability.

“We are very pleased with the return on our investment,” said Randy Kaluza, President of Operations, MH Equipment. “The combined Xplore and TPI mobility solution has very quickly increased our operational efficiency, eliminated resource waste, eliminated thousands of dollars a year in printing costs, and improved our customer satisfaction levels. All of this has contributed to elevated cost savings and the generation of new revenue sources.”

After competitive field tests, the XSLATE B10 rugged tablet worked best with the many Hyster & Yale diagnostic programs used by MH Equipment to diagnose and repair forklifts. The tablet also worked seamlessly with MH Equipment’s new MSP software. The rugged tablet-based electronic work order system has improved the business economics and resource availability for MH Equipment during a period of steady company growth. The constant connectivity, bright screen display, digital pen and overall durability of the XSLATE B10 have given field technicians valuable new efficiencies related to data capture and knowledge sharing in very demanding working conditions.

“Rugged tablets are an ideal mobility platform for companies that want to create a fully paperless operating environment,” added Tom McNeela, Senior Director, Product Management, Zebra Technologies. “The XSLATE B10 easily replicated MH Equipment’s traditional paper-based processes and desktop applications, which allowed for workflow continuity and improved worker productivity during the migration to the mobility solution.”

Field technicians can now retrieve mission-critical data while on-site, including each lift truck’s service history as well as an up-to-date inventory of the parts currently available on their own truck, other technicians’ trucks around them, and within their dealership’s warehouse. This has directly improved customer service capabilities, and customer satisfaction levels, at MH Equipment dealerships and in the field.  

KEY TAKEAWAYS

  • MH Equipment has gone paperless using the Xplore XSLATE B10 rugged tablet-based mobility solution.
  • The tablet, which works seamlessly with MH Equipment’s new MSP software from TPI, enables all “clipboard” processes to be completed electronically, increasing field technicians’ readiness and overall resource availability.
  • The constant connectivity, rugged features and overall durability of the XSLATE B10 helps field technicians be more efficient in harsh work environments.
  • The solution has improved customer service and customer satisfaction at MH Equipment dealerships and in the field.

 

Download the full case study to learn more about MH Equipment’s experience with Xplore rugged tablets.

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ABOUT ZEBRA

Zebra (NASDAQ: ZBRA) empowers the front line of business in retail/ecommerce, manufacturing, transportation and logistics, healthcare and other industries to achieve a performance edge. With more than 10,000 partners across 100 countries, we deliver industry-tailored, end-to-end solutions that intelligently connect people, assets and data to help our customers make business-critical decisions. Our market-leading solutions elevate the shopping experience, track and manage inventory as well as improve supply chain efficiency and patient care. Ranked on Forbes’ list of America’s Best Employers for the last three years, Zebra helps our customers capture their edge. For more information, visit www.zebra.com or sign up for our news alerts. Follow us on LinkedIn, Twitter and Facebook.

Media Contact:

Therese Van Ryne 
Zebra Technologies  
+1.847.370.2317  
therese.vanryne@zebra.com

Industry Analyst Contact:

Kasia Fahmy 
Zebra Technologies 
+1-224-306-8654 
k.fahmy@zebra.com

ABOUT TPI

TPI (Transition Products, Inc) helps companies in many industries operate more efficiently and more profitably. For over 20 years leading companies in manufacturing, logistics, healthcare, and transportation have come to  TPI for help designing, installing, and troubleshooting issues with critical WiFi systems, bar-coding solutions, and Field Service Automation. TPI has been a multiple winner of the Columbus Fast 50 Award, and was recognized by INC Magazine as one of the 500 fastest growing companies in America.  

Media Contact

Kris Boles
TPI
614-227-7000
krisb@tpi1.com