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Customer Service

Merchant Policy

Thank you for choosing genuine ZebraTM supplies and accessories for your thermal Zebra printer. If you have any questions, please contact our Client Care department at +1 877 ASK Zebra, or email us at clientcare@zebra.com

Unless Zebra Technologies International, LLC otherwise agrees in writing, all ZipZebra quotations, agreements, purchase orders and sales are subject to our Standard Terms and Conditions.

Store Policy
Zebra accepts orders from the United States. We accept VISA, MasterCard and American Express. Our minimum order is $50. In-stock items ship within 24 – 48 hours.

Shipping Shipping is additional. We will ship your order via UPS. Note: For overnight delivery, orders must be placed before 12:00 p.m. CST, to be received the next day.

Tax
We charge tax in all 50 states. Purchases for your personal use are taxable unless specifically exempt by state for the manner in which they are used. If your purchases are exempt from sales tax, please forward the appropriate exemption documentation within 5 business days of placing your order via e-mail to vhtax@zebra.com or fax to +1 847 793 5586, Attn: VH Tax Department. Please note: tax will be shown until we receive your tax-exempt documentation.

Returns/Refunds/Cancellations
Zebra proudly stands behind the products we sell. If you change your mind about any ZipZebra.com purchase for any reason within the 30 days, we will gladly refund the full price you paid for the product less a 15% restocking fee and shipping charges.

We are committed to your total satisfaction. If any item you receive from us is damaged or defective, simply return it to us within 30 days for a full refund or replacement. Contact Client Care at +1 877 ASK Zebra, or email us at clientcare@zebra.com if you desire assistance with this return.

To cancel an order, please contact our Client Care department at +1 877 ASK Zebra, or email us at clientcare@zebra.com.

Pricing Disclaimer
Zebra strives to provide accurate product and pricing information. However, pricing or typographical errors may occur. Zebra has the right, at our sole discretion, to refuse or cancel any orders placed for an item where there is a pricing or typographical error. Prices and availability are subject to change without notice. Prices do not include shipping charges or sales tax. Sales tax and shipping charges will be added to your order, as applicable.