Alternate Validation Option: Using Your Device's Serial Number

This software is available during the 90-day software warranty period or for the duration of your separately purchased Zebra OneCare service contract. 

We were unable to validate your active device warranty or service contract based on your user login. You may enter the serial number of your device below as an alternate method of validation. (Please do not use spaces or dashes in your entry.)

If the Entitled? field below displays “Yes”, our records indicate that your device is eligible to download the requested software. In this case, click the radio button to the left of the line item that matches your product model, and click the activated Download button. 

If the Entitled? field below displays “No” or if you are not able to successfully complete the file download process,  please seek assistance using the guidance to the right. 

  Serial Number Model Number Warranty Exp. Contract # Entitled?

Zebra mobile computing devices come with a standard limited product warranty, good for one year from the date of purchase. This warranty covers manufacturing defects and includes 90-day access to operating system software maintenance releases and patches. 



If you believe the information displayed is incorrectly limiting your ability to download software to which you are entitled

  • Option A: For fastest service, contact Zebra’s Help Desk. Choose the best phone number for you from a list of region- and country-specific options. 
  • Option B: You may also submit the Software Request Form (including your product serial number) to our Portal Support Team. We will respond as quickly as possible (typically within one business day).