It’s been a wild day in your IT department. One of the senior technicians has been tied up all day installing critical configuration updates, another has spent hours troubleshooting an intermittent wireless connectivity issue, and field users have been calling every ten minutes, complaining that downloads from the network are too slow. Unfortunately, the only tech on staff who really understands how your Wireless LAN works is out today… Wouldn’t you rather have your key people thinking about tomorrow’s solutions instead of today’s disruptions? Innovating for your future instead of merely maintaining the present? You can just let Zebra manage it.
Networks and Wireless LANs (WLANs) tend to be built on complex infrastructures – equipment from several vendors, supporting multiple devices and communicating through a variety of protocols. The more you rely on those complex systems, the more your business can be hurt when something goes wrong. It’s little wonder that, in most enterprises, so many critical IT resources are devoted just to keeping wireless systems functional. Yet the truth is, you don’t want to manage and maintain your own WLAN to support business-critical mobility. You only want to use it.
With Wireless LAN Management, you can hand off the day-to-day management of your wireless network to the experts at Zebra. We keep your WLAN operational and available by monitoring it remotely, 24x7x365, troubleshooting and maintaining it from our global Network Operations Center (NOC). We resolve connectivity and configuration issues before they disrupt your business. We manage routine updates and maintenance without distracting your staff. If an event requires action at your end, we’ll let you know what, why and how. Meanwhile, you keep all the mobility benefits of your WLAN and stay focused on what’s really important to you – your business.
Most IT departments have some expertise in wired networks, but enterprise wireless is newer, changes faster and comes with more built-in challenges. Keeping up the specialized knowledge necessary to maintain reliable wireless service is difficult and time-consuming, at best. At worst, it can lead to frustrating and repeated disruptions of your business. Wireless LAN Management lets you hand off operation of your wireless infrastructure – the operational core of your business-critical mobile solutions – to experts who truly understand it. We troubleshoot connectivity issues, dispatch hardware service and report regularly on events and management activity. We keep the system up-to-date with the latest firmware releases, manage and deploy needed configuration changes, and analyze operational data to recommend adjustments.Proactive and professional, Wireless LAN Management helps ensure your wireless network is ready when you need it. That means your IT resources are free to concentrate on core business and strategic initiatives.
Wireless LAN Management is part of our full portfolio of solutions designed to let you choose the right combination of expert management, monitoring, security and optimization for your wireless network and devices. For customers with special outsourcing needs, we also provide customized services to help ensure you get maximum performance from your Wireless LAN. Ask your Zebra representative about Managed WLAN solutions.
|Service Initiation||To establish your Managed WLAN service, we will:
|Single Point of Contact||Your Zebra customer service manager will be your single point of contact once the recurring phase of service delivery begins|
|Service Delivery||Your ongoing service will include:
|1 A separately purchased Zebra hardware service contract for the failed Zebra WLAN hardware is required. Customer remains responsible for resolution of non-Zebra hardware failures. 2 Zebra's NOC provides support remotely in English only, Monday–Friday, 8 a.m. to 5 p.m. (U.S. Central Time) and does not provide support directly to individual end users.|