Invoicing and billing customers accurately for their power consumption is not a straight forward task. Filling in forms is a manual process with the added challenge of errors being made by misinterpreting illegible handwriting. One organisation in Jordan has now discovered a new way of reducing mistakes such as these in addition to speeding up the overall billing process and subsequently improving the company's profitability.
The challenge facing JEPCO was to provide a workable solution to support the rapid expansion of its customer base. This resulted in the need of carrying out accurate meter readings. JEPCO therefore had to develop an improved and much more efficient way to handle its predominantly manual process of dealing with meter readings, manual data entry and customer billing. This process could take as long as three weeks with JEPCO's old system!
Ahmed Burjaq, head of the collecting department at JEPCO explains: It used to take around one week for bills to be issued from the main offices and sent to the customer by a distributor. "
Saeed Shameer, head of JEPCO's IT Department adds: "This process took two to three days to validate, and all in all it took ten days before the customer could be billed. Overall it took a lot of time, effort and resource from JEPCO employees."
The main challenges in developing a new mobile printing solution to support this process for JEPCO were:
- Nationwide application: JEPCO meter readers are based all over central and northern Jordan. The new system needed to be a fast and effective means of transferring data and minimizing the amount of mistakes being made.
- Speed: In order to help improve overall efficiency, the new system needed to be fast, reliable and cost-effective.
- Scalable solution: Looking ahead to the future, JEPCO wanted the new solution to be scalable, coupled with ability to grow with its expanding customer base.