Infrastructure Repair

Let Our Expert Technicians Repair Your Infrastructure Equipment

Today’s IP communications networks are complex, sophisticated, interconnected systems that involve a multitude of both Zebra and third-party components. Staying on top of this ever-changing technology can place an immense burden on your in-house IT and technical staff.

With our Infrastructure Repair service, you send your equipment to our centralized repair facility and our factory-trained and certified technicians troubleshoot, analyze, test, repair and quickly return it to you. We offer options ranging from post-warranty service agreements, to pay-as-you-go repair.

 


 

Features & Benefits

Quick turnaround time
Strict commitment to published cycle times means you will know when your equipment will be repaired and returned to you

Reduced downtime
With an Advance Replacement service agreement, we will send you an exchange unit to replace your unit being repaired, so you can keep your network running

One call does it all
We also support equipment from select third-party vendors; no need to send equipment to multiple locations – we will handle the repair management for you

Budgeted repair expense
By investing in a cost-effective Zebra Infrastructure Repair service agreement, you can more easily predict your network support costs

Zebra original replacement parts
All Zebra equipment repairs are returned to factory specifications using only Zebra manufactured parts

Automated test equipment
Timely and accurate diagnosis assures that all equipment is returned on-spec and updated to current firmware version

90-Day Repair Warranty
We stand behind our quality and guarantee repairs 

Flexible service plans:

  • Service Agreement: Priority service reduces turnaround time for your repairs per the published ship card and includes free outbound shipping
  • Service Agreement with Advance Replacement: Priority service reduces the turnaround time for your repairs per the published ship card with advance board replacement and free inbound and outbound shipping
  • On-Demand: Service Bank is a discounted pre-paid debit account from which flat rate repairs can be deducted as needed, enabling you to pay per repair