Zebra OneCare SV for the TC20

Logo for Zebra OneCare printer service and repair

A Special Value Level of Service At The Right Price

Protect Your Critical Business Operations and Avoid Unexpected Expenses

The availability of your Zebra Mobile Computer is key to the success of your business. But without a service plan, a single repair can cost more than the device — and without turnaround times defined in a service plan, your device could potentially be out of service for an extended period of time.

With Zebra OneCare SV Service, you can ensure your Zebra Mobile Computer is online and ready for business, ensuring your critical business processes and operations are performing at peak levels.

Zebra OneCare SV offers you unmatched support, right from the manufacturer — experts with unparalleled product knowledge. And, with global a team of experts that speaks 17 languages, we are ready to meet your support needs, no matter where in the world your business is located.

Support Services

  • Always-available 24/7 web self-service via Zebra’s Online Support Center
  • Software/firmware updates and upgrades
  • Track repair status via the Support Dashboard
  • If you experience an issue with the device in the field, simply activate the Device Diagnostic Tool to get accurate device status information to help with telephone triage with Zebra's Support Center.

Repair Services

  • Normal wear-and-tear and device-failure coverage keeps your device up and running in peak condition.1
  • 5-day depot turnaround repair time.2,3 
  • Free return ground shipping for repaired devices

1Does not cover accidental/physical/cosmetic damage or damage due to neglect/abuse.
2Zebra depot turn-around time (TAT) is defined as the length of time a device is held in an authorized Zebra repair depot. It does not include time in transit to or from the depot.
3Service, service feature and/or repair TAT may differ by country. Please contact your Zebra sales representative for details.

Additional Add-On Options

  • With the Commissioning Service Option – you’ll receive your devices ready to go out of the box back from repair.4
  • If you experience Accidental Damage over and above your Zebra OneCare SV service agreement, no worries. Additional Accidental Damage coverage can be added at any time via Zebra’s Per Incident repair process.
  • Need your battery replaced? Zebra’s Battery Replacement allows you to send your device into Zebra by submitting a Return Materials Authorization (RMA) request.

4Commissioning Service option is available in NA, EU and select other countries in EMEA.