Video: Calibrating the LP/TLP2824, LP/TLP2844, and TLP3842 Series Printers | Zebra

Video: Calibrating the LP/TLP2824, LP/TLP2844, and TLP3842 Series Printers

Article ID: 14644407


Important: If you are using an LP2844 printer that is used for or supplied by a shipping vendor (i.e. UPS or FedEx for example) DO NOT try to load standard firmware or drivers from the Zebra Website. These printers are used exclusively with the shipping vendor's driver and label application. Read More>>



Calibrating the printer to the labels used for printing

Calibration can correct the following sypmtoms:

  • Prints, then skips a label or feeds blank labels
  • Print is overlapping onto next label
  • Print position is drifting up and down on the labels
  • Labels stop printing in random locations
  • Prints labels then the light starts to flash


Applies To

LP2824 TLP2824
LP2844 TLP2844


Calibration ensures correct and consistent positioning of the print on the label and error free printing. 

Important: All printer settings can be impacted by commands sent from a mis-matched or mis-configured driver or software application. If the printer is functioning fine after setup but fails or indicates an error after label requests are received it is most likely affected by the host side mis-configuration of the driver or printer software settings. The host device that generates the printer commands for printing typically include printer command configurations. Assure all settings on your host driver or application match the functioning printer settings to avoid intermittent issues.


1. Determine the media type you are using in the printer. It can be non-continuous gap or have a centered hole that is used for sensing, media with a black mark on the backing, or continuous journal media with no sensing items to determine top of form. For details on media types Read More>>

2. Load the media (and ribbon if used) in the printer 

Loading the LP2824 Read More>>
Loading the TLP2824 Read More>>
Loading the LP2844 Read More>>
Loading the TLP2844 Read More>>
Loading the TLP3842  Read More>>


User-added image Click here to view video -> Loading Media
User-added image Click here to view video -> Loading Ribbon   

3. Assure the Driver or Application that is used with the printer is set for the media you are using and run AutoSense.

  • If you are using labels with a interlabel Gap, Web, or Sensing Hole assure you have the Driver or Application set to Gap or Web.
  • If you are using Black Mark or Black Bar Media assure your Driver or Application is set to Mark or Black Mark.
    Send a test print to the printer to assure the configurations have been received by the printer. The printer must have a green light to receive data. Press the Feed Button or restart the printer. The light should turn green at least momentarily and the data will be received.


Perform Autosense to allow the printer to measure label length.  

Auto Sense Procedure

1. Make sure you have configured your driver or application for the media type you are using. Gap/Web or Black Bar (Mark). Send a test print to the printer before proceding so it is properly configured. Note: You can only send data when the button is green so cycle power if the printer button is red.
2 Turn off printer and have media loaded
3. Hold feed button down, and turn printer back on
4. When the red light starts flashing, release the feed button.
5. Printer light will turn green and advance a few blanks.
6. After printer stops advancing and prints the internal information, press the feed button one time.
7. You will get another label with the "Out of Dump" message on it.

The printer should feed one label each time you press the Feed Button. If one label is issued each time you press the Feed Button the printer has been properly calibrated.

If the printer issues multiple labels when printing then assure your label setup for printing is set to the correct label size. If it is longer than the calibrated length the printer will print additional labels attempting to print the complete image. Allow for a small dead band if this is occurring by shortening your driver/software label size.


Helpful Information

  • Using the  Zebra Designer Driver: Print Settings Read More>>
  • Using the ZSU utility to configure the printer Read More>>
  • EPL Q Command Details Read More>>
  • For non-Zebra software or driver information, contact the vendor's technical support. 


+ Product Codes

  • 2824 Series Desktop Printers