ZC Feeder Module Troubleshooting

Article ID: 53840845

Issue / Question

ZC100, ZC300 and ZC350 Feeder Module Troubleshooting guide

Applicable To

ZC100, ZC300 and ZC350

Resolution / Answer

Feeder Module

 

Message

Probable Cause

Possible Solution

Out of cards

  • No cards are present in the input hopper.
  • Input hopper card detect sensor has malfunctioned.
  • Load cards into the input hopper.
  • Check sensor status in “Advanced Settings”.  Sensor should read “Present” when cards are loaded. Manually push the flag down and check the sensor status.

Card feeding failed

  • Cards are stuck together in the input hopper.
  • Back surface of the card is too slick for the card pick roller.
  • Card pick roller is dirty.
  • Entry/exit module is dirty.
  • The card used is outside of the printer specification.
  • Check the cards and reload into the input hopper.
  • Clean the printer.
  • Clean pick roller with alcohol swab.
  • Check cleaning core on ribbon.

Manual feed failed

  • A card was inserted in the manual feed slot when it was not expected to be inserted.
  • Open the input hopper, remove the stuck card, close the input hopper.

Input hopper open

  • The input hopper cover is open.
  • The input hopper cover open sensor has malfunctioned.
  • Close the input hopper cover.
  • Check sensor status in the “Advanced Settings”. 

Card entrance jam

  • Cards are stuck together in the input hopper.
  • Card pick roller is dirty.
  • Entry/exit module is dirty.
  • The card used is outside of the printer specification.
  • Check the cards and reload into the input hopper.
  • Clean the printer.
  • Verify cards meet printer specification.

Pusher plate jam

  • There is an obstruction in the input hopper preventing the pusher plate from reaching the UP position.
  • The pusher plate lift mechanism has malfunctioned.
  • Remove the obstruction.
  • Close the input hopper door.
  • Check the status of the “Feeder Cover” sensor. If the feeder sensor malfunctioned (shows closed) the pusher plate will not move up.
  • Can still use the printer in “Manual Feed” mode.


 

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+ Applicable Products

  • ZC100
  • ZC150
  • ZC350