Issue / Question
ZC100, ZC300 and ZC350 Flipper Troubleshooting guide
Applicable To
ZC100, ZC300 and ZC350
Resolution / Answer
Flipper
Message
|
Probable Cause
|
Possible Solution
|
Card jam in flipper
|
- A card is stuck in the flipper, or between the flipper and the printer.
|
- Open and close the print cover.
- Open the print cover, use the card jam wheel to move the stuck card out of the flipper, then close the print cover.
- Remove the flipper window and remove the stuck card.
|
Flipper rotation failed
|
- A card is blocking the rotation of the flipper.
|
- Check the reject bin for any cards that may have fallen back into the flipper.
- Remove the flipper window and remove the stuck card.
- Remove the flipper and remove the stuck card.
|
Flipper PCBA failed
|
- A communication error occurred between the main PCBA and the flipper PCBA.
|
- Power cycle the printer.
- Remove the flipper then install again. Ensure the flipper is properly seated.
|
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