ZC Flipper Troubleshooting

Message

Probable Cause

Possible Solution

Card jam in flipper

• A card is stuck in the flipper, or between the flipper and the printer.

• Open and close the print cover.
• Open the print cover, use the card jam wheel to move the stuck card out of the flipper, then close the print cover.
• Remove the flipper window and remove the stuck card.

Flipper rotation failed

• A card is blocking the rotation of the flipper.

• Check the reject bin for any cards that may have fallen back into the flipper.
• Remove the flipper window and remove the stuck card.
• Remove the flipper and remove the stuck card.

Flipper PCBA failed

• A communication error occurred between the main PCBA and the flipper PCBA.

• Power cycle the printer.
• Remove the flipper then install again. Ensure the flipper is properly seated.