ZC Rear Deck (Options Module) Troubleshooting

Message

Probable Cause

Possible Solution

Card jam in encoder

• There is an obstruction in the options module.
• The options module is not installed properly.
• The options module has malfunctioned.

• Remove the options module, manually insert a card in the module and check for any obstructions.
• Ensure the options module is properly seated in the printer with the locking tabs on both sides properly engaged.

Encoding cam blocked

• There is an obstruction in the encoding module.
• The wires in the module are blocking movement of the cam.

• Remove the obstruction.
• Ensure the options module is properly seated in the printer with the locking tabs on both sides properly engaged.

Magnetic read failed

Magnetic encoding failed

• The card is damaged.
• The options module is not installed properly.
• The options module has malfunctioned.
• The incorrect magnetic coercivity has been selected.
• The magnetic encoder is dirty.

• Check the card for damage.
• Check the coercivity setting.
• Clean the printer
• Ensure the options module is properly seated in the printer with the locking tabs on both sides properly engaged.

No magnetic stripe

• The card does not have a magnetic stripe.
• The card was inserted in the incorrect orientation.

• Check that the card has a magnetic stripe.
• Reinsert the card in the proper orientation.

Options PCBA failed

• A communication error occurred between the main PCBA and the options PCBA.

• Power cycle the printer.
• Ensure the options module is properly seated in the printer with the locking tabs on both sides properly engaged.