ZC Rear Deck (Options Module) Troubleshooting

Article ID: 46082055

Issue / Question

ZC100, ZC300 and ZC350 Rear Deck Troubleshooting guide

Applicable To

ZC100, ZC300 and ZC350

Resolution / Answer

Rear Deck

 

Message

Probable Cause

Possible Solution

Card jam in encoder

  • There is an obstruction in the options module.
  • The options module is not installed properly.
  • The options module has malfunctioned.
  • Remove the options module, manually insert a card in the module and check for any obstructions.
  • Ensure the options module is properly seated in the printer with the locking tabs on both sides properly engaged.

Encoding cam blocked

  • There is an obstruction in the encoding module.
  • The wires in the module are blocking movement of the cam.
  • Remove the obstruction.
  • Ensure the options module is properly seated in the printer with the locking tabs on both sides properly engaged.

Magnetic read failed

Magnetic encoding failed

  • The card is damaged.
  • The options module is not installed properly.
  • The options module has malfunctioned.
  • The incorrect magnetic coercivity has been selected.
  • The magnetic encoder is dirty.
  • Check the card for damage.
  • Check the coercivity setting.
  • Clean the printer
  • Ensure the options module is properly seated in the printer with the locking tabs on both sides properly engaged.

No magnetic stripe

  • The card does not have a magnetic stripe.
  • The card was inserted in the incorrect orientation.
  • Check that the card has a magnetic stripe.
  • Reinsert the card in the proper orientation.

Options PCBA failed

  • A communication error occurred between the main PCBA and the options PCBA.
  • Power cycle the printer.
  • Ensure the options module is properly seated in the printer with the locking tabs on both sides properly engaged.

 

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+ Applicable Products

  • ZC100
  • ZC150
  • ZC350