ZC Ribbons Troubleshooting

Article ID: 73326056

Issue / Question

- ZC100, ZC300 and ZC350 Print Engine Troubleshooting guide

- ZC300 Error Code

Applicable To

ZC100, ZC300 and ZC350

Resolution / Answer

Ribbons
 

Error Code Message Probable Cause Possible Solution
5001

Out of ribbon

  • The ribbon is broken.
  • No panel sets are remaining on the ribbon authentication chip.
  • Repair the ribbon.
  • Check the ribbon type in the driver.
  • The ribbon authentication chip malfunctioned.
5002

Incompatible ribbon

  • The ribbon has been loaded in the printer that is not compatible with the printer model.
  • Replace the ribbon with a ribbon that is compatible with the printer model.
  • Check ribbon part number for custom OEM.
5003

Ribbon jam

  • The ribbon is broken.
  • The ribbon is stuck to the card.
  • The ribbon payout encoder sensor has malfunctioned.
  • The ribbon payout encoder is out of position.
  • Repair the ribbon.
  • Check the card stock.
  • Replace the ribbon.
  • Check payout ribbon encoder position. Refer to:

5007

Ribbon color detection failed

  • The ribbon color detect sensor requires calibration.
  • The ribbon authentication chip is incorrect for the ribbon.
  • The ribbon sensor reflector on the printhead is dirty.
  • The ribbon color detect sensor has malfunctioned.
  • Calibrate the ribbon color detect sensor.
  • Replace the ribbon.
  • Clean the ribbon sensor reflector on the printhead. Refer to:

5008

Ribbon authentication failed

  • The ribbon authentication chip is dirty, damaged, or not programmed properly.
  • The ribbon authentication chip contacts on the printer are damaged.
  • The ribbon is not a genuine Zebra ribbon.
  • Clean the authentication chip.
  • Check the chip contacts in the printer. Refer to:

  • Replace the ribbon.


Other Observations:

Observations Probable Cause Possible Solution

Ribbon break

  • Printing too close to the edge of the card.
  • Card material not compatible.
  • Overlay on cards.
  • Adjust X offset.
  • Adjust image fill.
  • Check card stock.
  • Check if the ribbon cleaning core is installed correctly. Refer to:

  • Replace ribbon


For more information and details, please refer to ZC Troubleshooting.

 

+ Applicable Products

  • ZC100
  • ZC150
  • ZC350