Issue / Question
How do I do a factory reset on ZD620?
How do I do a factory reset on ZD420?
ZD620 and ZD420 printers
Resolution / Answer
There are a few options to reset the configuration of the printer to the factory default values excludes for the network printer setting.
There are two ways to do this factory reset procedure:
- User interface by following these steps:
i.Turn Off the printer.
ii. While turning On the printer, press and hold Pause + Feed.
iii. Keep holding the Pause + Feed until the status indicator is the only indicator lit.
The printer configuration is reset to the factory default values. No labels print at the end of this action.
- Press the Reset button at the bottom of the printer.
ZD Series printer has a dedicated Reset button located at the bottom of the printer (see the green square in the picture below), which you can press with a paperclip or similar small object.
Pressing the button has the following results based on the length of the button press:
||Printer reset: The printer performs a factory reset, and will automatically print a configuration label (and network label if present).
||Network reset: The printer drops connection to the network, and a network factory default reset occurs. Upon completion of the reset, a configuration and network configuration label are automatically printed.
|More than 10 Seconds
||Exits the factory defaults function without resetting the printer or making changes.