Issue / Question
How do I do a factory reset on ZD620?
How do I do a factory reset on ZD420?
Applicable To
ZD620 and ZD420 printers
Resolution / Answer
There are a few options to reset the configuration of the printer to the factory default values excludes for the network printer setting.
| NOTE You need to follow up with a sensor calibration after this procedure as the value of your sensors will be reset as well. Watch ZD620 & ZD420 Manual Media Calibration Video |
There are two ways to do this factory reset procedure:
- User interface by following these steps:
i.Turn Off the printer.
ii. While turning On the printer, press and hold Pause + Feed.
ii. While turning On the printer, press and hold Pause + Feed.
iii. Keep holding the Pause + Feed until the status indicator is the only indicator lit.
The printer configuration is reset to the factory default values. No labels print at the end of this action.
- Press the Reset button at the bottom of the printer.
ZD Series printer has a dedicated Reset button located at the bottom of the printer (see the green square in the picture below), which you can press with a paperclip or similar small object.
Pressing the button has the following results based on the length of the button press:
| 0-1 second | No action. |
| 1-5 seconds | Printer reset: The printer performs a factory reset, and will automatically print a configuration label (and network label if present). |
| 6-10 seconds | Network reset: The printer drops connection to the network, and a network factory default reset occurs. Upon completion of the reset, a configuration and network configuration label are automatically printed. |
| More than 10 Seconds | Exits the factory defaults function without resetting the printer or making changes. |
Additional Information:
