ZD620 & ZD420 Factory Reset

Article ID: 41050317

Issue / Question

How do I do a factory reset on ZD620? 

How do I do a factory reset on ZD420?

Applicable To

ZD620 and ZD420 printers

Resolution / Answer

There are a few options to reset the configuration of the printer to the factory default values excludes for the network printer setting.

NOTE You need to follow up with a sensor calibration after this procedure as the value of your sensors will be reset as well. Watch ZD620 & ZD420 Manual Media Calibration Video

There are two ways to do this factory reset procedure:

  1. User interface by following these steps:

i.Turn Off the printer.
ii. While turning On the printer, press and hold Pause + Feed.

iii. Keep holding the Pause + Feed until the status indicator is the only indicator lit.

The printer configuration is reset to the factory default values. No labels print at the end of this action.

  1. Press the Reset button at the bottom of the printer.

ZD Series printer has a dedicated Reset button located at the bottom of the printer (see the green square in the picture below), which you can press with a paperclip or similar small object.

Pressing the button has the following results based on the length of the button press:

0-1 second No action.
1-5 seconds Printer reset: The printer performs a factory reset, and will automatically print a configuration label (and network label if present).
6-10 seconds Network reset: The printer drops connection to the network, and a network factory default reset occurs. Upon completion of the reset, a configuration and network configuration label are automatically printed.
More than 10 Seconds Exits the factory defaults function without resetting the printer or making changes.

Additional Information:

+ Applicable Products

  • ZD420C
  • ZD420D
  • ZD420T
  • ZD620T