ZD620 & ZD420 'Ribbon Out' Error

Article ID: 82489831

Issue / Question

What to do when 'Ribbon Out' error is displayed?

Applicable To

ZD420T and ZD620T

Resolution / Answer

The ZD420 and ZD620 printers have a user interface which provides basic operating status including the Supplies indicator:

The Supplies Indicator notifies the operator of the need for replacing printing supplies (labels, receipt paper, transfer ribbon, etc.) when prompted.

A 'Ribbon Out' condition will occur when the end of the ribbon roll has been detected, a missing ribbon cartridge, or the ribbon cartridge needs replaced to continue printing when the printer is in thermal transfer mode.

The Supplies Indicator will blink red for a Ribbon Out condition as seen below:-

ZD420 and ZD620 printers should be using genuine Zebra® ribbons that have a ribbon out trailer (reflector) to stop printing when roll of transfer ribbon has been used up.

Genuine Zebra® ribbons and ribbon cores also include notches used to maintain positive ribbon roll engagement and drive without slipping while printing.

For details on detecting a 'Ribbon Out' error, Click Here>>

For details on troubleshooting a 'Ribbon Out' error on the ZD620 and ZD420 printers, Click Here>>

To access the ZD620 and ZD420 User Guide for further information about these printers, Click Here>>


+ Applicable Products

  • ZD420T
  • ZD620T