Issue / Question
What do I do when a 'Ribbon Out' error appears?
ZD888 Thermal Transfer and ZD888 Direct Thermal printers
Resolution / Answer
Detecting a Media Out Condition
When you run out of media, your printer will report a ‘Media Out’ condition with the Status Indicator flashing red. This is part of the normal media usage cycle.
Recovering from a Media Out condition
1. Open the printer.
2. Observe that the media is at the end or nearly at the end of the roll with a label missing from the liner.
3. Remove the remaining media and roll core.
4. Insert a new roll of media. See Loading Roll Media.
• If you are installing more of the same media, just load the new media and press the FEED (Advance) button once to resume printing.
• If you are loading different media (size, vendor, or even batch is different), then reloading media followed by a SmartCal is needed to ensure optimal operation.
• Note that changing media size (length or width) usually requires you to change the programmed media dimensions or the active label format in the printer.
• Sometimes a label may be missing some where in the middle of your roll of labels (not at the end of media). This will also cause a ‘Media Out” condition. To recover, just pull the media past the missing label until the next label is over the platen roller. Close the printer. Press the FEED (Advance) button once. The printer will resynchronize the label position and will be ready to resume printing.
A print command, a FEED button has been pressed, or you are printing; and the printer can not detect media in the print path.
Possible Cause - 1
There is no media (roll) in the printer.
Resolution - Load your chosen media in the printer and close the printer. You may need to press the FEED button once or the PAUSE button the get the printer to resume your print operation. See Loading Roll Media.
Possible Cause - 2
Open the printer: If there is a missing label on the roll between two labels at the end of a roll of labels, then this is the method used by the label roll manufacture to identify the end of the roll. See the above "Detecting a Media Out Condition" section.
Resolution - Replace the empty media roll and continue printing. Do not power the print off or you will
loose your print job. See the above "Detecting a Media Out Condition" section.
Possible Cause - 3
Misaligned movable media sensor.
Resolution - Check the position of the movable media sensor. See Using the Movable Sensor.
The printer may need to be calibrated for the media after the adjusting the sensor location. See Run a SmartCal Media Calibration.
Possible Cause - 4
The printer is set for noncontinuous (labels or black mark) media, but continuous media is loaded.
Resolution - Check the position of the media sensor is in the center default location. See Using the
The printer may need to be recalibrated for the media after the adjusting the sensor location. See Run a SmartCal Media Calibration.
Possible Cause - 5
The media sensor is dirty.
Resolution - Clean the Upper Web (Gap) Sensor Array and the lower Movable Media sensors. See Sensor Cleaning.
Reload your media, adjust the Movable Media sensor’s position for your media, and re-calibrate the printer for the media. See Loading Roll Media and Run a SmartCal Media Calibration.
Possible Cause - 6
The media sensing is not working. Possible data corruption of memory or faulty components.
Resolution - Reload the printer’s firmware. See Updating Printer Firmware.
Resolution - Contact your Zebra partner or Zebra Tech Support for assistance.