ZE500 "Ribbon In" Error

Article ID: 27960622

Issue / Question

What to do if a 'Ribbon In' Error is seen on the front panel display of a ZE500 or ZE500R?

Applicable To

ZE500 and ZE500R

Resolution / Answer

When a "Ribbon In" alert is given on the front panel display, the below will conditions will occur:-

The RIBBON light is on
The ERROR light flashes

Please see the below table for possible causes and recommended solutions:-

Ribbon In Table

Display Condition Possible Cause Recommended Solution
The RIBBON light is on; the ERROR light flashes. Ribbon is loaded, but the print engine is set for direct thermal mode. Ribbon is not required with direct thermal media. If you are using direct thermal media, remove the ribbon. This error message will not affect printing.

If you are using thermal transfer media, which requires ribbon, set the print engine for Thermal Transfer mode. See Print Method

For more details, please see the ZE500 User Guide. Click here>>

+ Applicable Products

  • ZE500 Print Engines