ZT400 'Media Out' Error

Article ID: 57345996

Issue / Question

How to fix a 'Media Out' Error on the ZT410, ZT410R, ZT420, and ZT420R printers?

 'Media Out' Error on the ZT410, ZT410R, ZT420, and ZT420R.

Applicable To

ZT410, ZT410R, ZT420 and ZT420R

Resolution / Answer

When a Media Out alert is shown on the front panel display, the below lights will show:

  • Status Light (steady red light)
  • Supplies Light (steady yellow light)

Refer to the table below for the possible causes and recommended solutions:

Display Lights

Possible Causes

Recommended Solution

Status Light (steady red)

Supplies Light (flashing red)


The media is not loaded or is loaded incorrectly.

  1. Load media correctly. Refer to Video: Load Ribbon and Media Sensors on ZT400 for more information.

Misaligned media sensor.

  1. Check the position of the media sensor. Refer to Positioning the ZT400 Gap Sensor for Unique Labels for more information.

The printer is set for non-continuous media but continuous media is loaded.

  1. Install the proper media type, or reset the printer for the current media type.
  2. Calibrate the printer.

Helpful Information:

+ Applicable Products

  • ZT410 Industrial Printer
  • ZT410 RFID Industrial Printer
  • ZT420 Industrial Printer
  • ZT420 RFID Industrial Printer