ZT410 ZT420 "Ribbon Out" Error

Article ID: 16608381

Issue / Question

What to do if a 'Ribbon Out' Error is seen on the front panel display of a ZT410 or ZT420

Applicable To

ZT410, ZT420, ZT410R and ZT420R

Resolution / Answer

When a "Ribbon Out" alert is given on the front panel display, the below lights will show:-


Status light = steady yellow
Supplies light = flashing yellow

Please see the below table for possible causes and recommended solutions:-

 

Ribbon Out Table

Display Lights Possible Cause Recommended Solution
Status light = steady yellow
Supplies light = flashing yellow
In Thermal Transfer Mode:
- ribbon is not loaded
-  ribbon is loaded incorrectly
-  the ribbon sensor is not detecting ribbon
- media is blocking the ribbon sensor
1. Load ribbon correctly. See Load the Ribbon

2. Calibrate the printer. See Media and Ribbon Sensor
Calibration
Status light = steady yellow
Supplies light = flashing yellow
In thermal transfer mode, the printer
did not detect the ribbon even
though it is loaded correctly.
1. Print a sensor profile - See sensor profile
Then see Print Information. The ribbon out threshold
is likely too high, above the line that indicates where
the ribbon is detected.

2. Calibrate the printer - see Media and Ribbon Sensor
Calibration
 or load printer defaults - see Load Defaults
 
Status light = steady yellow
Supplies light = flashing yellow
If you are using direct thermal media,
the printer is waiting for ribbon to be
loaded because it is incorrectly set for
thermal transfer mode.
Set the printer for Direct Thermal mode. See Print Method



For more details, please see the ZT400 User Guide. Click here>>

+ Applicable Products

  • ZT410 Industrial Printer
  • ZT410 RFID Industrial Printer
  • ZT420 Industrial Printer
  • ZT420 RFID Industrial Printer