ZT410 ZT420 "Ribbon Out" Error

Article ID: 16608381

Issue / Question

What to do if a 'Ribbon Out' error is seen on the front panel display of a ZT410 or ZT420?

Applicable To

ZT410, ZT420, ZT410R, and ZT420R

Resolution / Answer

When a Ribbon Out alert is shown on the front panel display of the printer, the meaning of the indicator lights are as such:

  • Status Light (steady yellow light)
  • Supplies Light (flashing yellow light)


Refer to the table below for the possible causes and recommended solutions:

 
Display or Indicator Lights Possible Causes Recommended Solution
Status Light (steady yellow light)
Supplies Light (flashing yellow)
In Thermal Transfer mode: 
  • The ribbon is not loaded
  • The ribbon is loaded incorrectly
  • the ribbon sensor is not detecting the ribbon
  • Media is blocking the ribbon sensor
  1. Load the ribbon correctly. Refer to Load the Ribbon for more information.
  2. Calibrate the printer. Refer to Calibrate the Ribbon and Media Sensors for more information.
In Thermal Transfer mode, the printer did not detect the ribbon even though it is loaded correctly. 
 
  1. Print a sensor profile. Refer to Sensor Profile for more details then refer to Print Information. The ribbon out threshold is likely too high, above the line that indicates where the ribbon is detected.
  2. Calibrate the printer. Refer to Calibrate the Ribbon and Media Sensors for more information.
  3. Load printer defaults. Refer to Load Defaults for more information.
If you are using direct thermal media,
the printer is waiting for the ribbon to be
loaded as it is incorrectly set for thermal transfer mode.
 
  1. Set the printer for Direct Thermal Mode. Refer to Print Method for more information.

   
Helpful Information:

+ Applicable Products

  • ZT410 Industrial Printer
  • ZT410 RFID Industrial Printer
  • ZT420 Industrial Printer
  • ZT420 RFID Industrial Printer