Cleaning or Removing/Replacing the G-Series Platen Roller

Article ID: 56205638

Issue / Question

What is the platen roller replacement procedure for the G-Series Printers?

Applicable To

GC-Series, GK-Series, GX-Series Printers

Resolution / Answer

The standard platen (drive roller) normally does not require cleaning. Paper and liner dust can accumulate without affecting print operations. However, if contamination on the platen roller causes the media to slip or stick when printing, you may have to perform a periodic cleaning. 

NOTE  Adhesive, dirt, oils and other residual contaminates should be immediately cleaned off the platen.

Cleaning Platen
Clean the platen (and media path) whenever the printer has resulted in poorer performance, print quality, or media handling. 

The platen is the print surface and it drives the roller for your media. If sticking or jamming continues even after cleaning, you must replace the platen. The platen can be cleaned with a fiber-free swab (such as a Texpad swab) or a lint-free, clean, damp cloth very lightly moistened with medical-grade alcohol (99.7% pure).

Helpful Information: 

+ Product Codes

  • G-Series GC Desktop Printers
  • G-Series GK Desktop Printers
  • G-Series GX Desktop Printers
  • GC420d Desktop Printer
  • GC420t Desktop Printer
  • GK420 Healthcare Desktop Printers
  • GK420d Desktop Printer
  • GK420d Healthcare Desktop Printer
  • GK420t Desktop Printer
  • GK420t Healthcare Desktop Printer
  • GT800 Desktop Printer
  • GX420Rx Desktop Printer
  • GX420d Desktop Printer
  • GX420t Desktop Printer
  • GX430d Desktop Printer
  • GX430t Desktop Printer