Cleaning or Removing/Replacing the G-Series Platen Roller

Cleaning or Removing/Replacing the G-Series Platen Roller

Article ID: 56202673



Topic or Information

Platen roller replacement procedure on the G-Series Printers

Applies To

GC-Series, GK-Series< GX-Series Printers


The standard platen (drive roller) normally does not require cleaning. Paper and liner dust can accumulate without affecting print operations. However, if contaminates on the platen roller cause the media to slip or stick when printing you may have to perform a periodic cleaning. Also, adhesive, dirt, oils and other residual contaminates should be cleaned immediately off the platen.

Clean the platen (and media path) whenever the printer has significantly poorer performance, print quality or media handling. The platen is the print surface and drive roller for your media. If sticking or jamming continues even after cleaning, you must replace the platen. The platen can be cleaned with a fiber-free swab (such as a Texpad swab) or a lint free, clean, damp cloth very lightly moistened with medical grade alcohol (99.7% pure).

Click on your printer model for detailed instructions provided from the printer's User Guide

+ Product Codes

  • G-Series GC Desktop Printers
  • G-Series GK Desktop Printers
  • G-Series GX Desktop Printers
  • GC420d Desktop Printer
  • GC420t Desktop Printer
  • GK420 Healthcare Desktop Printers
  • GK420d Desktop Printer
  • GK420d Healthcare Desktop Printer
  • GK420t Desktop Printer
  • GK420t Healthcare Desktop Printer
  • GT800 Desktop Printer
  • GX420Rx Desktop Printer
  • GX420d Desktop Printer
  • GX420t Desktop Printer
  • GX430d Desktop Printer
  • GX430t Desktop Printer