Topic or Information
Platen roller replacement procedure on the G-Series Printers
GC-Series, GK-Series< GX-Series Printers
The standard platen (drive roller) normally does not require cleaning. Paper and liner dust can accumulate without affecting print operations. However, if contaminates on the platen roller cause the media to slip or stick when printing you may have to perform a periodic cleaning. Also, adhesive, dirt, oils and other residual contaminates should be cleaned immediately off the platen.
Clean the platen (and media path) whenever the printer has significantly poorer performance, print quality or media handling. The platen is the print surface and drive roller for your media. If sticking or jamming continues even after cleaning, you must replace the platen. The platen can be cleaned with a fiber-free swab (such as a Texpad swab) or a lint free, clean, damp cloth very lightly moistened with medical grade alcohol (99.7% pure).
Click on your printer model for detailed instructions provided from the printer's User Guide