Curled Card Fails to Eject Resulting in CARD JAM on the ZXP Card Printer Display

Article ID: 24761264

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Topic or Information

Cards may become jammed if they are distorted or curled during the image transfer process while printing. This jamming will result in a "Card Jam" error on the ZXP Series Printer Display.

Applies To

Zebra ZXP Series 8 Card Printers

Zebra ZXP Series 9 Card Printers

Details

It is likely too much heat is being applied to the card in the transfer station and may cause it to stick to the film and then drop down onto the ribbon in the print station. This will result in the Operator Control Panel (OCP) error message  "CARD JAM"

To resolve this issue, first make sure the correct card type is selected in printing preferences of the windows driver. If the correct card type is selected then refer the Appendix of the ZXP Series Card Printer User's Manual on Setting Custom Card Specifications to adjust the heat or speed in the transfer station.  To view or download the User's Manual go to the Zebra Website and navigate to the Support & Downloads page for your printer. Read More>>

If this fails to resolve your issue please contact your technical support resource or reseller.