EAP Failure Cisco Secure ACS server

Article ID: 39608471

Details


 

Description

Configuring the EAP Timeout setting on Cisco Secure ACS radius server to resolve the following:

  • Authen session timed out: Challenge not provided by client
  • Session timeout

Applies To

Zebra Printer 

Cisco Secure ACS radius server

Overview

An Authentication Failure code of "Authen session timed out: Challenge not provided by client" and debug messages on the Access point of "session timeout" may be indicative of the ACS server setting "AP EAP request timeout (seconds) " value being too low. The AP EAP request timeout value instructs the access point to use the specified EAP timeout value.

Solution

ACS server setting "AP EAP request timeout (seconds) " value may be too low to proper interact with the printer on the network. If the customer is seeing these error codes, the suggestion is that they consult with Cisco to get a recommendation for an appropriate timeout value on their ACS server