Cannot register the MC9063 on the network due to incorrect ESN

Article ID: 57185313

Symptom

Customers may need to convert the 8 digit hex ESN # to decimal in order for the network provider to register the CDMA device on the provider’s network.

Facts

MC9063

Resolution

Provider may only have hexadecimal representation of the number, not the decimal conversion.  Consequently, they cannot register the device on the network.

The user needs to convert the hex number to decimal to register the device on the network.

Workaround
.      Here are some details on how to convert:            
  • An ESN in Hexadecimal format will be a total of eight characters. 
  • An ESN in Decimal format will be a total of eleven characters.                        

      Convert from HEX to Decimal (there are two parts to the conversion):
  1. Calculate the first three digits in the Decimal Value - Take the first two characters of the Hex value and convert to Decimal.  If the resulting decimal value is less than a three-digit number, then precede the value with a zero.
  2. Calculate the last eight digits in the Decimal Value - Take the last six characters of the Hex value and convert to Decimal.  If the resulting value is less than an eight-digit value, then precede the value with zeroes until it is eight digits long.       
         These conversions can also be done in reverse to convert ESN's from Decimal to HEX.