Connecting to a Windows CE/Pocket PC Device Using Hex Loader

Article ID: 84754768

Symptom

Cannot connect PPT2800/PDT8100 to PC using Hex Loader.

Root Cause

Connection setting not set correctly.

Resolution

Correct the connection setting.
  1.     Make sure that there are not any other applications trying to access the COM port.
  2.     Click on the ActiveSync Icon on the Task Tray of the PC to launch ActiveSync.
  3.     In ActiveSync click File-->Connection Settings.
  4.     Uncheck the check-box for COM port settings.
  5.     If unsure which COM port the CE device is attached to, try them each, one at a time.