Correcting Error Message “Uninitialized Device” Displayed During iPOS3100 Start Up

Article ID: 20918814

Symptom

Error Message “Uninitialized Device” Is Displayed During iPOS3100 Start Up

Facts

iPOS 3100

Resolution

When the error message “Unititialized Device” displays on the iPOS3100 during startup, it is an indication that the public and private keys have been wiped out and the terminal is not recognized by the PC.

This can be caused by complete discharge of the internal battery or if the unit was opened.

Keys are not supplied by Motorola Solutions.  You must contact the third party provider in order to get new keys.  They may also be able to provide you with the original keys.