EA3600 not found in Zebra Industrial Ethernet Utility when trying to connect

Article ID: 63003919

Issue / Question

EA3600 Industrial Ethernet Adapter it is not being found by the Zebra Industrial Ethernet Utility

Applicable To


Resolution / Answer

If the below dialog box appears ( see screen shot) when trying to connect an EA3600 via the Zebra Industrial Ethernet Utility, it may be due to the following potential issues;

Potential Issue - EA3600 is not connected to the network, or powered on.
Solution -Verify that the Ethernet Jack Status LED on the EA3600 is on (the EA3600 has power) and the Ethernet cable is plugged into the EA3600, and into a network switch. Both Ethernet lights on the EA3600 should be on.

Potential Issue -EA3600 is unable to get a valid IP address through DHCP.
Solution - Verify that the network the EA3600 is plugged into is also connected to a DHCP server that has available addresses in its address pool. 

Potential Issue - EA3600 is set to an IP address that is not accessible on the PC subnet.
Solution - Reset to factory defaults by pressing the device Reset button

Example dialog box of EA3600 not being found by the Zebra Industrial Ethernet Utility


+ Applicable Products

  • CS3000 Series
  • DS1000
  • DS1001
  • DS2208-SR
  • DS2278-SR
  • DS3407 Handheld Scanner
  • DS3408 Handheld Scanner
  • DS3478
  • DS3478-SF Handheld Scanner
  • DS3500-ER Series
  • DS3508 Series of Rugged 1D 2D Imager Scanners
  • DS3608-DP DS3678-DP Ultra Rugged Scanners
  • DS3608-DPA
  • DS3608-DPX
  • DS3608-ER DS3678-ER Ultra Rugged Scanners
  • DS3608-HD DS3678-HD Ultra Rugged Scanners
  • DS3608-HP DS3678-HP Ultra Rugged Scanners
  • DS3608-SR DS3678-SR Ultra Rugged Scanners
  • DS3678-DPA
  • DS3678-DPX
  • DS4208
  • DS4208-HC Handheld 2D Imager for Healthcare Applications
  • DS4308-XD 1D 2D Extreme Density Imager Scanner
  • DS457 Series
  • DS4608-DL
  • DS4608-DPE
  • DS4608-HC
  • DS4608-HD
  • DS4608-SR
  • DS4608-XD
  • DS4800 Series
  • DS6700
  • DS6707
  • DS6707-DP Handheld DPM Digital Imager Scanner
  • DS6707-DS6708
  • DS6707-HD Handheld Digital Imager Scanner
  • DS6708
  • DS6878-DL
  • DS6878-SR Cordless Bluetooth 2D Imager
  • DS8108-SR
  • DS8178-SR
  • DS9208 Omnidirectional Hands-Free Presentation Imager
  • DS9300
  • DS9308
  • DS9808-R
  • DS9908-HD
  • DS9908-SR
  • DS9908R-HD
  • DS9908R-SR
  • LI2208
  • LI2208-HC
  • LI3608-ER
  • LI3608-SR
  • LI3678-ER
  • LI3678-SR
  • LI4278
  • LS3400 Handheld Scanner
  • LS3408 Handheld Scanner
  • LS3408-ER Rugged Bar Code Scanner
  • LS3408-FZ Rugged Bar Code Scanner
  • LS3578 Rugged Bar Code Scanner
  • LS3578-ER Rugged Bar Code Scanner
  • MP6000 Scanner Scale
  • MP6200 Scanner Scale
  • MP7000 Multi-Plane Scanner
  • MT2000 Mobile Terminals
  • RS507 Hands Free Imager
  • Symbol CS1504 General Purpose Bar Code Scanner
  • Symbol CS4070 Companion Scanner
  • Symbol DS 6708-DL Handheld Imager Scanner
  • Symbol DS3578 Series
  • Symbol DS4308
  • Symbol DS4308P
  • Symbol DS6700 1D 2D Imager Scanner
  • Symbol DS7708
  • Symbol DS9808 Hybrid Presentation Imager
  • Symbol LS1203 General Purpose Bar Code Scanner
  • Symbol LS1203-HD General Purpose Handheld Scanner
  • Symbol LS2208 General Purpose Bar Code Scanner
  • Symbol LS3008 Rugged Bar Code Scanner
  • Symbol LS7708 General Purpose Presentation Scanner