ET50 ET55 Windows - Disable Bluetooth Power Management

Article ID: 83139539

Issue / Question

Bluetooth scanners (example RS507 and RS6000) keeps disconnecting when connected to ET50 or ET55 Windows 8.1/ 10 tablet

Applicable To

ET50 / ET55 Windows 8.1 / 10 tablet

Resolution / Answer

1. In Control Panel, open Administrative Tools> Services> Bluetooth Support Service

2. Under General tab, set 'Startup type' to Automatic then tap OK.

3. Close Services console.
4. In Control Panel, open Computer Management> Device Manager> Bluetooth> Bluetooth Radio

5. Under 'Power Management' tab, disable 'Allow the computer to turn off this device to save power' then tap OK.

6. Close Device Manager console.

+ Applicable Products

  • ET50
  • ET55
  • RS507 Cordless Ring Scanner
  • RS6000 Ring Scanner