Enable Zebra Bluetooth Application in Android Devices

Article ID: 37576553

Issue / Question

Problem connecting to Bluetooth devices after upgrade from Nougat (7.x) to Oreo (8.x).
Could not pair Bluetooth device because of an incorrect pin or passkey.

Applicable To

Zebra Android Oreo (8956 and SD660) devices. Example MC33xx, MC9300, TC5x, TC7x, TC8300, VC8300).

Resolution / Answer

Scenario 1SOTI MobiControl - EMM Token Enrollment (afw#mobicontrol)

When enrolling your Zebra Android device into SOTI MobiControl using Google's hashtag afw#mobicontrol, only APPs which will be available after provisioning will be the mandatory APP according to Google CDD like Play Store.

No specific Zebra application (including Zebra Bluetooth) will be available when device is provisioned via afw#.

EMM can enable again these applications for eg. in SOTI MobiControl while issuing below script command just after provisioning, will re-enable Zebra Bluetooth.

enable_system_app com.zebra.bluetooth

Scenario 2: VMWare Workspace One (formerly known as AirWatch)

AirWatch blocking system Apps like Zebra Bluetooth after Android Enterprise enrollment.

Create a whitelist app group which includes com.zebra.bluetooth then create an Application Control Profile. For more information, refer to page 45 of VMware AirWatch Android Platform Guide.

+ Applicable Products

  • MC1000 Mobile Computer
  • MC17
  • MC18
  • MC1x Personal Shopper Series
  • MC2100 Mobile Computer
  • MC3090 Mobile Computer
  • MC3100 Mobile Computer
  • MC3190-Z RFID Reader
  • MC3200 Mobile Computer
  • MC3300
  • MC3300R Series
  • MC3330R
  • MC3390R
  • MC36 Mobile Computer
  • MC40
  • MC40 Mobile Computer Series
  • MC40-HC
  • MC45 Mobile Computer
  • MC45 NCF
  • MC55 Mobile Computer
  • MC55 Mobile Computer Series
  • MC55A0
  • MC55A0-HC
  • MC55N0
  • MC55X
  • MC55X-HC
  • MC65 Mobile Computer
  • MC67
  • MC67 Base
  • MC67 Dual WAN
  • MC67 Mobile Computer Series
  • MC67 NA Mobile Computer
  • MC67NA Base Model Mobile Computer
  • MC67ND Mobile Computer
  • MC70 Mobile Computer
  • MC75 3.5G Worldwide Enterprise Digital Assistant (EDA)
  • MC75A HF RFID Reader
  • MC75A Mobile Computer
  • MC75A0-HC Mobile Computer for Healthcare
  • MC9090 CE Mobile Computer
  • MC9090 WM Mobile Computer
  • MC9090-G RFID Reader
  • MC9090-Z RFID Reader
  • MC9097 Handheld Mobile Computer
  • MC9190-G Mobile Computer
  • MC9190-Z RFID Reader
  • MC9200 Mobile Computer
  • MC9300 Mobile Computer
  • MC9500-K Mobile Computer
  • ML900 Mobile Computer
  • ML910 Mobile Computer
  • TC51
  • TC51-HC Mobile Computer
  • TC52 Touch Computer
  • TC52 and TC57 Series Touch Computer
  • TC52-HC
  • TC55 Touch Computer
  • TC57 Touch Computer
  • TC70
  • TC70x
  • TC72 Touch Computer
  • TC72 and TC77 Series Touch Computer
  • TC75
  • TC75x
  • TC77 Touch Computer
  • TC8000
  • VC8300