Issue / Question
How to use StageNow to bypass Google Welcome Wizard on a device that has a Google account setup on the device
Android Mobile Computers
Resolution / Answer
Issue: From factory default state on a Google GMS Operating system, the Google Welcome Wizard runs on the device. At this state to enroll into MDM such as Soti, StageNow has a barcode that can be scanned to bypass this Welcome Wizard and open the StageNow client on the device. The StageNow client enables the scanner to be able to scan the StageNow MDM enrollment barcode that user creates with StageNow. If user enters Google account info on the device (logs into Google via chrome or playstore), when scanning the bypass barcode, the process does not bypass the wizard.. User cannot bypass entering the Google login info.
Cause of Issue: User cannot wipe out Google information on a device by doing a factory reset or enterprise reset using files or StageNow. Google states only trusted method to wipe out Google info on a device is going through Device > Settings > Backup & Reset > Enterprise reset.. If the user uses any other method of doing an Enterprise Reset through settings. Google considers the reset as piracy and does not wipe out the Google account info .. User will not be able to complete the Google Welcome Wizard without reentering the Google account information that was previously enter.. can't change the info .. original info has to be re-entered ...
Resolution: Only way the user can remove Google Login information off a device is by opening the Settings > Backup & Reset > Enterprise Reset before performing a Factory Reset or Enterprise Reset by any other method (zip files from Zebra Support Site, StageNow barcode). If Google Login info is not known, only way past this would be to send device in for repair to have it reset.