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Resetting Android OS to a factory default state

Article ID: 07806697

Issue / Question

How to factory reset the MC32?

Applicable To

MC32N0, MC32

Resolution / Answer

NOTE MC32N0 running the Android OS:
Download the Android Recovery mode Factory reset package file from the Support and Downloads: MC3200 Mobile Computers Support.



Using Micro SD card

Procedure:

  1. Copy the reset package M32N0JXXRFxxxxxxx.zip file (do not unzip) to the root directory of the micro SD card.
  2. Insert SD card into the MC32N0.
  3. Press and hold 1 + 9 + Power Key to reboot the MC32. It will power off.
  4. Immediately release 1 + 9 + Power key and perform the step below following the product model: 
    • On the MC32N0–G Pistol grip devices: Press and hold the pistol grip trigger.
    • On the MC32N0 non-pistol grip devices: Press and hold the Right Scan button.
  5. When an Android image appears on the screen, release the trigger key.
  6. Press the Home key to launch the Recovery menu.
  7. Use the up and down arrows to navigate and Enter key to select menu items.
  8. Select apply update from SD card.
  9. Select the Factory reset package such as the M32N0JXXRFxxxxxxx.zip file package from the /sdcard.
  10. When the update is completed, select reboot system now.



Using ADB Sideload Method
 

NOTE Download and install Google Android Debug Bridge (adb) and Zebra USB Android Drivers to your device.

  • Ensure the Single Slot Cradle with USB cable is connected to a PC or USB communication and the Charge Cable connected to a PC.
  • Familiarity using Windows Command prompt.


Procedure:
 

  1. Press and hold the 1 + 9 + Power Key to reboot the MC32. It will power off.
  2. Immediately release the 1 + 9 + Power key and perform the step below following the product model:
    • On the MC32N0–G Pistol grip devices: Press and hold pistol grip trigger.
    • On the MC32N0 non-pistol grip devices: Press and hold the Right Scan button.
  3. Continue holding the trigger until the Android image appears on the screen then release the trigger key.
  4. Press the Home key to launch the Android System Recovery menu.
  5. Insert MC32N0 into Cradle or Communication Cable connected to your PC.
  6. On the MC32N0, use the up and down arrows to navigate and Enter key to select menu items.
  7. Select apply update from ADB.
  8. From your PC, open the Command Prompt and navigate to the directory.
  9. Type adb devices and check if device attached shows sideload. 
C:\ADB>adb devices
List of devices attached
0123456789ABCDEF        sideload
  1. ​Type adb sideload and add a space.
  2. On the PC, open the folder containing the reset package and drag and drop the file to the command prompt windows. Press enter. 
C:\ADB>adb sideload "C:<PC Path> \MC32N0\Android\MC32N0JXXXREEN00005.zip"
loading: 'C:<PC Path> \MC32N0\Android\MC32N0JXXXREEN00005.zip"
sending: C:<PC Path> \MC32N0\Android\MC32N0JXXXREEN00005.zip"
sending: C:<PC Path> \MC32N0\Android\MC32N0JXXXREEN00005.zip"
sending: C:<PC Path> \MC32N0\Android\MC32N0JXXXREEN00005.zip"'  100%
  1. You will see the progress on the PC and the MC32 screen will show files being installed and the formatting of the partitions.
  2. When completed, the Android Recovery screen menu will be displayed.
  3. Select reboot system now.

+ Applicable Products

  • MC3200 Mobile Computer