Issue / Question
How to Factory reset MC32?
Reset an MC32 running Android OS to a factory state using Micro SD card or ADB methods
Applicable To
MC32N0 MC32
Resolution / Answer
MC32N0 running the Android OS
Download the Android Recovery mode Factory reset package file from the Zebra web site, http://www.zebra.com/support
example: MC32N0JXXXRFEN00005.zip - Recovery mode Factory reset package
Using SD card
- Copy the reset package M32N0JXXRFxxxxxxx.zip (do not unzip) file to the root directory of the micro SD card
- Insert SD into MC32
- Press and hold 1 + 9 + Power Key to reboot the MC32 it will power off
- Immediately Release 1 + 9 + Power keys and then
- On the MC32N0–G Pistol grip devices keys and hold pistol grip trigger
- On the MC32N0 non-pistol grip devices, press and hold the Right Scan button
- When Android image appears on the screen release trigger key
- Press the Home key to launch Recovery menu
- Use up and down arrows to navigate and enter key to select menu items
- Select “apply update from sdcard”
- Select the Factory reset package such as M32N0JXXRFxxxxxxx.zip file package from the /sdcard
- When the update is completed select “reboot system now”
Using ADB Sideload Method
Prerequisites:
- Download and install Google ADB (https://developer.android.com/studio/command-line/adb.html)
- Install Zebra USB Android Drivers (https://www.zebra.com/us/en/support-downloads/software/drivers/android-usb-driver.html)
- Single Slot Cradle with USB cable connect to PC
- or USB communication Charge Cable connected to PC
- Familiarity using Windows Command prompt
Procedure:
- Press and hold 1 + 9 + Power Key to reboot the MC32 it will power off
- Immediately Release 1 + 9 + Power keys and then
- On the MC32N0–G Pistol grip devices keys and hold pistol grip trigger
- On the MC32N0 non-pistol grip devices, press and hold the Right Scan button
- Continue holding the trigger until the Android image appears on the screen then release trigger key
- Press the Home key to launch the Android System Recovery menu
- Insert MC32N0 into Cradle or Communication Cable connected to your PC
- On the MC32N0 use the up and down arrows to navigate and enter key to select menu items
- Select “apply update from ADB”
- From your PC open your Command Prompt and navigate to the directory
- Type " adb devices" and check list of devices attached shows sideload
0123456789ABCDEF sideload
- Type “adb sideload” and add a space and then on the PC open the folder containing the reset package and drag and drop the file to the command prompt windows then press enter
loading: 'C:<PC Path> \MC32N0\Android\MC32N0JXXXREEN00005.zip"
sending: C:<PC Path> \MC32N0\Android\MC32N0JXXXREEN00005.zip"
sending: C:<PC Path> \MC32N0\Android\MC32N0JXXXREEN00005.zip"
sending: C:<PC Path> \MC32N0\Android\MC32N0JXXXREEN00005.zip"' 100%
- You will see the progress on the PC and MC32 screen will show files being installed and the formatting of the Partitions
- When complete the Android Recovery screen menu will be displayed
- Select "reboot system now"