Issue / Question
How to factory reset the MC32?
Applicable To
MC32N0, MC32
Resolution / Answer
 |
NOTE MC32N0 running the Android OS: Download the Android Recovery mode Factory reset package file from the Support and Downloads: MC3200 Mobile Computers Support. |
Using Micro SD card
Procedure:
- Copy the reset package M32N0JXXRFxxxxxxx.zip file (do not unzip) to the root directory of the micro SD card.
- Insert SD card into the MC32N0.
- Press and hold 1 + 9 + Power Key to reboot the MC32. It will power off.
- Immediately release 1 + 9 + Power key and perform the step below following the product model:
- On the MC32N0–G Pistol grip devices: Press and hold the pistol grip trigger.
- On the MC32N0 non-pistol grip devices: Press and hold the Right Scan button.
- When an Android image appears on the screen, release the trigger key.
- Press the Home key to launch the Recovery menu.
- Use the up and down arrows to navigate and Enter key to select menu items.
- Select apply update from SD card.
- Select the Factory reset package such as the M32N0JXXRFxxxxxxx.zip file package from the /sdcard.
- When the update is completed, select reboot system now.
Using ADB Sideload Method
|
NOTE Download and install Google Android Debug Bridge (adb) and Zebra USB Android Drivers to your device.
|
Procedure:
- Press and hold the 1 + 9 + Power Key to reboot the MC32. It will power off.
- Immediately release the 1 + 9 + Power key and perform the step below following the product model:
- On the MC32N0–G Pistol grip devices: Press and hold pistol grip trigger.
- On the MC32N0 non-pistol grip devices: Press and hold the Right Scan button.
- Continue holding the trigger until the Android image appears on the screen then release the trigger key.
- Press the Home key to launch the Android System Recovery menu.
- Insert MC32N0 into Cradle or Communication Cable connected to your PC.
- On the MC32N0, use the up and down arrows to navigate and Enter key to select menu items.
- Select apply update from ADB.
- From your PC, open the Command Prompt and navigate to the directory.
- Type adb devices and check if device attached shows sideload.
C:\ADB>adb devices List of devices attached 0123456789ABCDEF sideload
- Type adb sideload and add a space.
- On the PC, open the folder containing the reset package and drag and drop the file to the command prompt windows. Press enter.
C:\ADB>adb sideload "C:<PC Path> \MC32N0\Android\MC32N0JXXXREEN00005.zip" loading: 'C:<PC Path> \MC32N0\Android\MC32N0JXXXREEN00005.zip" sending: C:<PC Path> \MC32N0\Android\MC32N0JXXXREEN00005.zip" sending: C:<PC Path> \MC32N0\Android\MC32N0JXXXREEN00005.zip" sending: C:<PC Path> \MC32N0\Android\MC32N0JXXXREEN00005.zip"' 100%
- You will see the progress on the PC and the MC32 screen will show files being installed and the formatting of the partitions.
- When completed, the Android Recovery screen menu will be displayed.
- Select reboot system now.
