Resolve XSlate B10 Touch Issue when using Windows 10 versions 1809 and 1903

Article ID: 04294956

Issue / Question

When upgrading from Windows 10 [1803] to Windows 10 [1809 or 1903], customers are experiencing issues with touch and pen after the installation process.
After upgrade (very frequently) there is no touch on a warm-boot (reboot).

Applicable To

B10 XSlate

Resolution / Answer

 

Recommended Action: Deploying or Upgrading to Windows 10 version 1809

Support URL: https://support.microsoft.com/help/4520062

Apply the following Microsoft Cumulative Update KB4520062

Recommended Action: Deploying or Upgrading to Windows 10 version 1903

Support URL: https://support.microsoft.com/help/4522355

Apply the following Microsoft Cumulative Update KB4522355

Note: Future versions of Windows 10 with version greater than version 1903 will contain a patch for XSlate B10 touch natively. No future patching for touch should be required past Windows 10 version 1903.


Related Microsoft Articles
•    Updating to Windows 10, version 1903 or Windows 10, version 1809 on Zebra XSLATE B10 tablets

+ Applicable Products

  • XSlate B10