Steps to Factory reset MC32N0 running CE 7.0

Article ID: 12604832

Issue / Question

Methods to factory reset the MC32 running CE 7.0

Applicable To

MC32N0 MC3200

Resolution / Answer

MC32N0 with the CE 7.0 OS


Download the "CE MC3200 Clean Boot Package For Windows CE " from http://www.zebra.com/support

Possible files are (note new versions may be released) 
32xxc70xxxDBA00001.zip - Contains MC32 CE 7.0 Clean boot and Blank files

From the Temp folder on the MC32

Note: battery must have at least 30% charge or connected to AC power for the update to begin

  • Unzip clean boot package zip file and extract the OSUpdate folder to your PC
  • Connect the MC32N0 to your PC using the USB Cradle or USB Communication Cable.
  • On your PC use ActiveSync to copy the entire OSUPDATE folder to the root \TEMP folder on the MC32N0
  • From the MC32N0 use Windows Explorer to navigate to the TEMP folder.
  • Open the OSUpdate folder
  • Double tap the 32N0c70Ben_TEMP shortcut file
  • The update process will begin and a progress bar will be displayed while the update is progressing
  • The MC32N0 will reboot when the process is complete and the calibration screen will be displayed (pressing the Esc key cancels calibration)


Using an SD card

Note: battery must have at least 30% charge or connected to AC power for the update to begin

  • Unzip the ZIP file and copy the OSUpdate folder to the root of the Storage Card folder
  • Place the SD card in the device to be upgraded 
  • From the MC32N0 use Windows Explorer to navigate to the \Storage Card\OSUpdate folder
  • Open the OSUpdate folder
  • Double tap the 32N0c70Ben_SD shortcut file
  • The update process will begin and a progress bar will be displayed while the update is progressing
  • The MC32N0 will reboot when the process is complete and the calibration screen will be displayed (pressing the Esc key cancels calibration)


Using the Bootloader

Using the Bootloader to download hex files to the MC32N0 from an SD card

  • Unzip clean boot package zip file and extract the OSUpdate folder to your PC
  • Create a folder name MC32N0 on the root of the Micro SD card 
  • Copy the Cleanplat.hex and Cleanappl.hex files from the OSUpdate\Images folder to the MC32N0 folder on the SD Card
  • Insert the SD card into the MC32N0
  • Insert the MC32 into a Cradle with AC power
  • To Boot the Bootloader menu on the MC32 simultaneously press and hold 1 + 9 + Power Key to reboot the MC32, it will power off
  • Immediately release 1 + 9 + Power keys and then 
    • On the MC32N0–G Pistol grip devices keys and hold pistol grip trigger
    • On the MC32N0 non-pistol grip devices, press and hold the Right Scan button 
  • When the Bootloader screen appears, release the Trigger or scan button
  • Use the Arrow keys to Navigate to "Download from SD card" and press enter
  • To wipe the device configuration - Use the Arrow keys to Navigate to " Cleanplat.hex" Press Enter
  • Press Enter, when the message " Erasing Platform" "Operation complete" - Hit Enter to Acknowledge " is displayed 
  • To reformat the Application drive - Use the Arrow keys to Navigate to " Cleanappl.hex " Press Enter
  • Press Enter when the message " Erasing Application " "Operation complete" - "Hit Enter to Acknowledge" is displayed
  • Navigate to "All Done" - Press Enter
  • Navigate to " Exit" - Press Enter
  • The MC32N0 will Reboot and the calibration screen will be displayed (pressing the Esc key cancels calibration)