What will happen to my EB2.x license after sending my unit for repair

Article ID: 32583402

Issue / Question

What will happen to my EB2.x license after sending my unit for repair ?

Applicable To

Enterprise Browser 2.x , Zebra Software Licensing (ZSL)

Resolution / Answer

If the customer has an active software maintenance contract, the licenses associated with the device will be released back to available quantity to be re-used / activated on other devices, following submission of the RMA ticket . 

If the is no active software maintenance contract , the license is not released and customer can reapply it back using the same activation ID without consuming an additional license , Refer to  How do I start the License Manager application on my Android device and activate my license .

+ Applicable Products

  • Enterprise Browser
  • Enterprise Browser
  • Zebra Software Licensing