WiFi connection error says password may be incorrect

Article ID: 05147071

ISSUE/QUESTION

WiFi profile on Zebra Android device will not connect with entered passphrase.

APPLICABLE TO

Zebra Android Device

RESOLUTION/ANSWER

Copy the passphrase that works on Windows PC, or other, and paste to a .txt file.
Make sure no spaces are added by locating the cursor at the end to delete extra space characters.
Load the file on the Zebra device that cannot connect with manually entered passphrase, and results in an error about incorrect passphrase.

Transfer file VIA StageNow if unable to move with USB or SD card.

See device user manual for fiIe transfer. Click Here

See StageNow manual for file transfer. Click Here

Copy the passphrase from that file. Paste the passphrase into the WiFi profile, and re-test connection.

+ Applicable Products

  • M60
  • MC3100 Mobile Computer
  • MC3200 Mobile Computer
  • MC3300
  • MC40
  • MC40 Mobile Computer Series
  • MC40-HC
  • MC45 Mobile Computer
  • MC45 NCF
  • MC55 Mobile Computer Series
  • MC55A0
  • MC55A0-HC
  • MC55N0
  • MC55X
  • MC55X-HC
  • MC65 Mobile Computer
  • MC67
  • MC67 Base
  • MC67 Dual WAN
  • MC67 Mobile Computer Series
  • MC67 NA Mobile Computer
  • MC67NA Base Model Mobile Computer
  • MC67ND Mobile Computer
  • MC70 Mobile Computer
  • MC75A HF RFID Reader
  • MC75A Mobile Computer
  • MC75A0-HC Mobile Computer for Healthcare
  • MC9200 Mobile Computer
  • MC9300 Mobile Computer
  • MC9500-K Mobile Computer
  • PS20
  • TC20
  • TC25
  • TC51
  • TC51-HC Mobile Computer
  • TC52 Touch Computer
  • TC52 and TC57 Series Touch Computer
  • TC52-HC
  • TC55 Touch Computer
  • TC56
  • TC57 Touch Computer
  • TC70
  • TC70x
  • TC72 Touch Computer
  • TC72 and TC77 Series Touch Computer
  • TC75
  • TC75x
  • TC77 Touch Computer
  • TC7x Touch Computer Series
  • TC8000
  • TC8300