Why MC65 unit will not boot into OS?

Article ID: 07730345

Question


 

Why MC65 unit will not boot into OS?

Facts


 

MC65 WM6.5

Answer


 

Unit will not boot into OS, stuck on splash screen

Had customer copy OEM: 03.44.0004 files (5 items) to the root of an SD card and reflash unit
Place the SD card in the unit  

  1. Power the unit on  
  2. While at the mc65 splash screen Perform a cold boot by pressing 1 + 9 + power button
  3. Once  the screen goes black press and hold left side trigger button (yellow button)  
  4. And follow the on screen prompts