CE and WM devices are having issue to connect with Window 10 PC via WMDC

Article ID: 45277571

Issue / Question

CE and WM devices are having issue to connect with Window 10 PC via WMDC.

Applicable To

Zebra CE and WM devices

Resolution / Answer

Microsoft no longer supports Windows Mobile Device Center (WMDC). The link from Microsoft to download the software is no longer available. 

Download the Windows Mobile Device Center installer using these links below:

  • Windows Mobile Device Center for Windows 32bit - download here.
  • Windows Mobile Device Center for Windows 64bit - download here.

Default or newly installed Windows mobile device center app does not launch, either nothing happens, or it will be stuck on the splash screen.

Primary Solution:

  1. Navigate to Control Panel > Programs > Program and Feature > Turn Window Feature on or off.
  2. Under .Net Framework 3.5 (Includes .Net 2.0 and 3.0), select the two checkboxes

  3. Open services.msc.
  4. Right-click Windows Mobile-2003-based device connectivity.
  5. Under Windows Mobile-2003-based device connectivity, click Properties.
  6. Go to Log On tab and click Local System Account

  7. Click Apply.
  8. Go to General Tab and click Stop and wait.
  9. Once stopped, click Start.
  10. Click OK.

    If an error occurs indicating Windows could not start the Window Mobile-2003-based device connectivity service on Local Computer, error sample:

  11. Go to Log On tab and select This Account option and type in Local Service.
  12. Add in the required Password using a local Administrator account password. Go back to Step 8.

  13. On your PC, open a Command prompt with Run as administrator privileges and run the following two commands: 
    REG ADD HKLM\SYSTEM\CurrentControlSet\Services\RapiMgr /v SvcHostSplitDisable /t REG_DWORD /d 1 /f
    REG ADD HKLM\SYSTEM\CurrentControlSet\Services\WcesComm /v SvcHostSplitDisable /t REG_DWORD /d 1 /f
  14. Restart your PC and cross-check again with Step 6 if it is set properly.

If you are still facing issues connecting with WM/WEHH 6.5 devices, follow these steps below:

  1. On the device, go to the Start menu.
  2. Go to Settings.
  3. Select Connections.
  4. Select USB to PC.
  5. Uncheck Enable advanced network functionality.

At times, you may lose connection again after reconnecting mobile devices, refer to Primary Solution Step 3 to 6 again, and ensuring the settings are correct.
Once verified, disconnect the mobile devices and restart the two services mentioned in Primary Solution 1 Step 4 and 5. Then, connect the mobile devices again.

Other Applicable solutions if Primary Solution does not work:

If you are using Windows 10 N (without Media Player), install the Media Feature Pack for N edition of Windows 10 Version 1703.

+ Applicable Products

  • MC18
  • MC3000 Mobile Device
  • MC3100 Mobile Computer
  • MC3200 Mobile Computer
  • MC55A0
  • MC55N0
  • MC55X
  • MC67 NA Mobile Computer
  • MC67NA Base Model Mobile Computer
  • MC9190-G Mobile Computer
  • MC9200 Mobile Computer
  • MC9500-K Mobile Computer
  • Omnii XT15
  • WT41N0
  • Workabout Pro 4 Mobile Computer