Symptom
Printer stops firmware upgrade displaying Downloading Option Board Firmware
Applies To
Zebra Printer using a ZebraNet Wireless Print Server Option Board
ZPL firmware versions affected started with V.15.x.
Firmware Downloader Utility
Cause or Overview
When downloading ZPL firmware to a Zebra Tabletop Printer with the Wireless Plus Option Board the download gets stuck on 'Downloading Option Board Firmware'. The problem has been seen when using the 'Firmware Downloader Utility' which is meant for EPL based printers.
Solution
Do not use the Firmware Downloader Utility to upgrade a ZPL printer firmware. It is recommended to use ZebraNet Bridge or the Zebra Setup Utility to download firmware to ZPL based printers.
Refer to the ZebraNet Bridge Enterprise User's Guide for instructions on downloading firmware to the printer. Read More>>
In The Zebra Setup Utility choose the Send File feature Read More>>
Helpful information
ZebraNet Bridge is free and available from www.zebra.com Read More>>
Zebra Setup Utility is free and available from www.zebra.com Read More>>
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