The HC100 media cartridges are self contained media supplies that can be impacted by issues that require user intervention. This Solution describes issues and common resolutions you can use to address these problems. Click on the link in the left hand column to view the document related to the descriptions shown below.
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It is recommended to Power On the printer before inserting your media cartridge. This will minimize cartridge jamming or initialization issues.
Verify the platen roller and drive roller are clean and do not show excessive wear.
This link details how to "Force Eject" a cartridge from the HC100 Printer
Media is protruding from the cartridge
If the wristband should stop with an inch protruding (at the black mark), do not pull the wristband to advance it. Cut the wristband. Pulling the wristband will cause it to break off inside the cartridge.