Troubleshooting Printer Cartridge Issues

Article ID: 98712961



Topic or Information

Trooubleshooting ZD510-HC or HC100 Cartridge Issues

Applies To

ZD510-HC, HC100 printers


Media cartridges are self contained media supplies that can be impacted by issues that require user intervention. This Solution describes issues and common resolutions you can use to address these problems. Click on the link in the left hand column to view the document related to the descriptions shown below.


  • For best results upgrade to the latest firmware available from the - Upgrading firmware procedure Read More>>
  • It is recommended to Power On the printer before inserting your media cartridge. This will minimize cartridge jamming or initialization issues.
  • Verify the platen roller and drive roller are clean and do not show excessive wear.




Issue or Procedure

Troubleshooting HC100 cartridge issues This document link has information to help troubleshoot the following issues:
  • Identifying Media Out Conditions
  • Wristband broken off or retracted into cartridge
  • Wristband partially sticking out or jammed
  • Cartridge is not recognized
Force Eject a cartridge This link details how to "Force Eject" a cartridge from the printer

Media is protruding from the cartridge

If the wristband should stop with an inch protruding (at the black mark), do not pull the wristband to advance it. Cut the wristband. Pulling the wristband will cause it to break off inside the cartridge.




+ Product Codes

  • HC100 Wristband Printer
  • HC100 Wristband Printer
  • ZD510-HC Wristband Printer