How to return ZebraDesigner software

Article ID: 79920078



Topic or Information

Returning a purchased version of ZebraDesigner software for refund depends on how the software was purchased.  See below for instructions.

Applies To

ZebraDesigner Pro v2, ZebraDesigner for XML v2, ZebraDesigner for MySAP v2


If the software was purchased from a reseller it was received in a clam shell case with the license number on a tag inside the left hand cover.  
  • Contact the reseller whom the software was purchased from to request a refund. 
If the software was purchased online from, the software license was automatically sent via email from the service that administers online purchases.
  • Respond directly to the email message you received with the License Key from Kagi. 

Important:  Do not select the Remove License icon from the ZebraDesigner softtware License Manager unless you are specifically instructed to do so when returning the software for a refund. This will destroy the licensing key rendering it unusable. The Remove License option is NOT associated with the process of moving a license from one PC to another.


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