Kiosk TTP2xxx Printout is always 16 inches long

Article ID: 50011959

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Topic or Information

Printouts are always 16 inches long

Applies To

TTP2xxxx printers

Details

A customer may experience an issue where the label is always 16 inches (46cm) long although the expectation is for a variable length. 

To resolve this issue check the Preferences, Media Tracking setting on the Device settings tab of the Windows Driver. If it is set to Continuous then this is expected behavior because the printer will always print a full 16 inch page. Check if the page layout has a border or any character at the bottom of the page that forces a full page. IE pages often have a footer and this causes the full page to print.