MC3000 does not power up when being connected to a power source

Article ID: 92685642

Symptom

The modem does not power up from just being connected to a power source. Why Doesn’t the Serial Modem Power on When Connected to the MC3000?

Facts

MC3000,KT-MC3000SERMODEM

Resolution

When the serial modem (KT-MC3000SERMODEM) is connected to the MC3000 it does not power on. Some earlier versions of the firmware are affected by a bug that doesn’t allow the modem to power up.

You must make sure that you have the proper version of firmware on the device and the proper software to enable the modem to power up.
  1. Verify that you are using Platform version 4.7 or higher.  Some of the previous versions have a bug that does not allow the modem to power up.
  2. Make sure that you are running software that can enable power to the modem.
  3. You will see the green LED on the modem light up if power is successful.