P360/460 Upload Data Fails Using a USB Synapse

Article ID: 81888263


P360/P460 fails to send data to the computer when using the PL360/PL460 cradle and an STI85-0200 USB Synapse.



Root Cause

P360/P460 starts sending stored data before the Synapse cable has established the connection to the USB port on the host computer.


When the P360/P460 flashes the message “upload failed” it will ask if you want to press enter to retry.  Press enter to retry upload.  The second attempt will be successful.

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