P360/460 Upload Data Fails Using a USB Synapse

Article ID: 81888263

Symptom

P360/P460 fails to send data to the computer when using the PL360/PL460 cradle and an STI85-0200 USB Synapse.

Facts

P360/P460

Root Cause

P360/P460 starts sending stored data before the Synapse cable has established the connection to the USB port on the host computer.

Resolution

When the P360/P460 flashes the message “upload failed” it will ask if you want to press enter to retry.  Press enter to retry upload.  The second attempt will be successful.